Gold Class Cinema Cook

Overview
Robina Town Centre, Corner Of Collyer Quays, Robina Town Centre Dr, Robina QLD 4226, Australia
Event Cinemas Robina, Cnr Collyer Quays and Lido Promenade, Robina Town Centre, Queensland, Australia
Posted Wednesday 20 August 2025 at 2:00 pm
Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, our customers, each other, our group and communities.
We do this by living our values of empowerment, possibilities, and community.
We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals
Growing revenue above market
Business transformation
Our Values
Empowerment: We make it happen
Possibilities: We evolve and innovate
Community: We make the connection
Position
Gold Class Cook - Key Accountabilities
General Cinema Duties
Prepare and cook Gold Class menu items to recipe specifications, ensuring consistency in taste, presentation, and portioning.
Maintain kitchen cleanliness and food safety standards in accordance with HACCP and company policies.
Monitor food storage and rotation to minimise waste and ensure freshness.
Continuously monitor and consistently deliver customer service to an exceptional standard.
Ensure a positive experience for all patrons by prioritising and attending to their needs proactively.
Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
Actively contribute to and participate in all cinema campaigns.
Follow Workplace Health and Safety policies and procedures including emergency procedures.
Attend and complete all mandatory training sessions as designated by EVT.
Assist fellow employees as needed, fostering a cooperative and supportive work environment.
Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property.
This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
Security knowledge and awareness.
Queue management and crowd control.
Lost property maintenance.
Retail Customer Service
Proficiency in register operation and ticketing systems.
Product and service knowledge.
Cash preparation and responsibility for own till.
Conduct self-audits and ensure financial balance through attention to detail and accuracy.
Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
Maintain product stock levels and presentation, in accordance with planograms where applicable.
Assist with stock control through accurate stock handling.
Support preparation for stocktake as required.
RSA qualifications as required.
Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
Presentation and minor maintenance of games machines.
Queue management and crowd control including allocated seating management.
Performs regular checks of ticketing, auditoriums and public access areas.
Action and/or report issues as appropriate to skill and knowledge at this level.
Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
4. Bio-Box Training
Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
Monitor the delivery of alternative content including live satellite streaming and special event screenings.
TMS daily scheduled session check.
Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
Knowledge in film programming.
General maintenance within the cinema complex as appropriate to skill and knowledge at this level.
KPI – Operational Responsibility for Cinema
Driving positive growth in NPS results.
Achieve a sound level of competence in cash handling.
Food and beverage prepared and served to a high standard and in a timely manner.
Performs effective suggestive selling and upselling techniques.
Accurate handling of stock.
Completes service checklists.
Effectively manages cinema turnaround times.
General level of interest in the role.
Willingness to help others.
Support of fellow employees.
Skills and Experience
Competent in basic Maths and English
Competent in cash handling
Behavioural Capabilities
Customer Focused: Dedicated to delivering excellence in customer sentiment.
Continually strives to improve customer sentiment.
Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
Communication: Displays effective communication with all team members and customers.
Decision Making: Ability to make effective decisions.
Work Standards: All tasks are completed to the highest standards.
Personal Presentation: Maintains personal presentation and grooming.
Safety Awareness: A commitment to following policies and procedures.
Active participation and engagement in company health and safety initiatives.
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