Customer Care Team Leader

1 week ago

Brisbane, Queensland, Australia Super Retail Group Full time

**Work options**: Hybrid

1 day at home, 4 days in office. Wednesday is the Customer Care Centre anchor day which requires in office attendance.
- This is an amazing opportunity to work with one of Australia's most respected, strong, and stable retail brands
- Flexible Hybrid working team
- Great benefits, including discounts across all brands

Home to iconic retail brands including Rebel, Supercheap Auto, BCF and Macpac, Super Retail Group is transforming to become a world class omni-retailer. You will work with a team who are as passionate about their work and our products as our customers are about their own leisure interests, be it Sports, Health, Fitness, Auto or Outdoor Leisure.

**About the role**

The Customer Care Centre is central to the ongoing success of our business. Spanning four locations across Australia and New Zealand the ongoing team of ninety and peak period team of up to 200 provide support to our customers and customer insight to our business.

**Your responsibilities will include, but not be limited to**:

- Maintain a clear understanding of the group, divisional and business Unit vision, purpose, and strategy, sharing this with team members and ensuring an understanding within the team
- Collaborate with the Operations Manager and other business partners to effectively lead and develop your team
- Ensure smooth day-to-day operations across all areas and help improve the measurable performance of the Customer Care Centre.
- Take an active role in improving the business by participating in programs, projects and initiatives.

**About You**:

- Demonstrated ability to coach and develop team members to improve and maintain consistent performance
- Demonstrated professional work ethic with a proven ability to adapt to change
- Ability to discuss risk management and compliance responsibilities with direct reports
- Proven experience in successfully leading a team in a high-volume customer service work environment
- Ability to navigate systems and technology SAP, Salesforce, AWS, Dimensions, Microsoft office
- Excellent communication and strong organizational skills to provide direction to the team
- Qualification in relevant business discipline. Certificate Desired

**The Rewards and Benefits**
- Promoting work life balance through flexible work practices - ask us about flexibility
- Commitment to your professional development
- Ongoing opportunities for progression
- Generous Team Member Discounts across all Super Retail Group brands
- Perks Program including discounts on health and well-being, entertainment, travel
- and accommodation and more
- A generous bonus rewards program - talk to us about our Reward and Recognition#LI-KC1

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