Customer Care Team Leader

2 weeks ago

Brisbane, Queensland, Australia Super Retail Group Full time

**Work options**: Hybrid

1 day at home, 4 days in office. Wednesday is the Customer Care Centre anchor day which requires in office attendance.
- This is an amazing opportunity to work with one of Australia's most respected, strong, and stable retail brands
- Flexible Hybrid working team
- Great benefits, including discounts across all brands

Home to iconic retail brands including Rebel, Supercheap Auto, BCF and Macpac, Super Retail Group is transforming to become a world class omni-retailer. You will work with a team who are as passionate about their work and our products as our customers are about their own leisure interests, be it Sports, Health, Fitness, Auto or Outdoor Leisure.

**About the role**

The Customer Care Centre is central to the ongoing success of our business. Spanning four locations across Australia and New Zealand the ongoing team of ninety and peak period team of up to 200 provide support to our customers and customer insight to our business.

**Your responsibilities will include, but not be limited to**:

- Maintain a clear understanding of the group, divisional and business Unit vision, purpose, and strategy, sharing this with team members and ensuring an understanding within the team
- Collaborate with the Operations Manager and other business partners to effectively lead and develop your team
- Ensure smooth day-to-day operations across all areas and help improve the measurable performance of the Customer Care Centre.
- Take an active role in improving the business by participating in programs, projects and initiatives.

**About You**:

- Demonstrated ability to coach and develop team members to improve and maintain consistent performance
- Demonstrated professional work ethic with a proven ability to adapt to change
- Ability to discuss risk management and compliance responsibilities with direct reports
- Proven experience in successfully leading a team in a high-volume customer service work environment
- Ability to navigate systems and technology SAP, Salesforce, AWS, Dimensions, Microsoft office
- Excellent communication and strong organizational skills to provide direction to the team
- Qualification in relevant business discipline. Certificate Desired

**The Rewards and Benefits**
- Promoting work life balance through flexible work practices - ask us about flexibility
- Commitment to your professional development
- Ongoing opportunities for progression
- Generous Team Member Discounts across all Super Retail Group brands
- Perks Program including discounts on health and well-being, entertainment, travel
- and accommodation and more
- A generous bonus rewards program - talk to us about our Reward and Recognition#LI-KC1

Video

  • Aged Care Team Lead

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCare Leader Full time $100,000 - $130,000

    Leadership Role in Aged CareWe are seeking an experienced leader to join our team in a permanent full-time role. This is an opportunity to make a genuine difference in the lives of residents by ensuring they receive the highest possible care.The successful candidate will report directly to the General Manager and be responsible for supporting them in the...

  • Customer Care Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia At Full time

    NAK Hair is an Australian based haircare company dedicated to creating beautiful haircare for everyone. Armed with a genuine passion for creating beautiful products inspired by the Australian lifestyle, we are proud to be an authentic voice with a fresh approach.The OpportunityWe are looking for an experienced and people focused Customer Care Team Leader to...

  • Customer Care Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia At Full time

    Add expected salary to your profile for insightsWhy NAKWe offer generous employee discounts on products and services, free products monthly, access to our Employee Benefits program which includes a suite of discounts and special offers, on-site parking, an Employee Assistance Program (EAP), corporate volunteering leave, paid parental leave, flexible working...

  • Customer Care Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia at Full time

    NAK Hair is an Australian based haircare company dedicated to creating beautiful haircare for everyone. Armed with a genuine passion for creating beautiful products inspired by the Australian lifestyle, we are proud to be an authentic voice with a fresh approach.The OpportunityWe are looking for an experienced and people focused Customer Care Team Leader to...

  • Customer Care Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia at Full time

    NAK Hair is an Australian based haircare company dedicated to creating beautiful haircare for everyone. Armed with a genuine passion for creating beautiful products inspired by the Australian lifestyle, we are proud to be an authentic voice with a fresh approach. The Opportunity We are looking for an experienced and people focused Customer Care Team...

  • Customer Care Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia at Full time

    Add expected salary to your profile for insightsWhy NAKWe offer generous employee discounts on products and services, free products monthly, access to our Employee Benefits program which includes a suite of discounts and special offers, on-site parking, an Employee Assistance Program (EAP), corporate volunteering leave, paid parental leave, flexible working...

  • Customer Care Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia at Full time

    Add expected salary to your profile for insights Why NAK We offer generous employee discounts on products and services, free products monthly, access to our Employee Benefits program which includes a suite of discounts and special offers, on-site parking, an Employee Assistance Program (EAP), corporate volunteering leave, paid parental leave, flexible...

  • Customer Care Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Natural Australian Kulture Pty Ltd Full time $90,000 - $120,000 per year

    NAK Hair is an Australian based haircare company dedicated to creating beautiful haircare for everyone. Armed with a genuine passion for creating beautiful products inspired by the Australian lifestyle, we are proud to be an authentic voice with a fresh approach.Why NAKWe offer generous employee discounts on products and services, free products monthly,...

  • Customer Care Team Leader

    7 days ago

    Brisbane, Queensland, Australia Pillow Talk Australia Full time

    **Introduction**:Thanks for considering embarking on a journey with Pillow Talk We call it a journey because for many of our colleagues that's exactly what it's been. Whether you're interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit.By way of brief introduction, we are a...

  • Customer Care Leader

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerCare Full time $90,000 - $120,000

    Job Title: Customer Care LeaderThis is a key leadership role that focuses on motivating and leading the customer care team to provide exceptional service experience.Lead the daily activities of the customer care team to achieve organizational objectives.Develop and implement performance indicators to identify and correct service deficiencies.Manage...