Assistant Front Office Manager

**Job Number** 24033235

**Job Category** Rooms & Guest Services Operations

**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Are you curious, outgoing and warm?

Be motivated by the Sydney lifestyle, surrounded by major Sydney icons.

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**Some of your Key responsibilities will be**:

- **Supporting Management of Front Desk Team**: Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- **Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**: Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- **Ensuring Exceptional Customer Service**: Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- **Managing Projects and Policies**: Ensures compliance with all Front Office policies, standards and procedures.

**The competences and skills we're looking for**:

- Planning and Organizing skills.
- Computer skills
- Good communication and interpersonal skills.
- Adaptability/Flexibility

**Required qualification and experience**:

- H- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**Perks, Rewards, Motivations**:

- Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends.
- Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International.
- Duty meals and one free barista coffee a day
- Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.