Operations Team Member

At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.
Great careers start at The Good Guys
– begin your journey with us today.
Why join The Good Guys?
Fast paced and exciting
environment where
diversity
is celebrated, and creativity and ideas are
valued
.
Competitive remuneration
to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting
career opportunities
and
comprehensive training and development programs
as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
Fantastic discounts
across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer
12 weeks paid parental leave
for eligible primary carers (and a gift for new parents) and we
embrace flexibility
and offer
hybrid working
models for eligible roles.
Our
Employee Assistance Program (EAP)
provides counselling and wide array of other wellbeing resources for our team members and their families.
Our
Helping Hands workplace giving program
has raised millions for our charity partners to support positive impact in the community.
Demonstrating our
commitment to sustainability
, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
Job Description
Reporting to the Operations Manager, the Operations Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.
Key Responsibilities
Deliver effective store administration in line with standard procedures, including:
Cash handling and banking integrity
Tendering transactions
Systems access and data integrity
Store web sales and extended warranty claims
Telephone management and enquiries
Marketing and promotional activity
Contribute to financial performance through effective inventory management and management of controllable expenses
Manage all sales channel fulfillment in line with procedures
Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation
Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Qualifications
Key Competencies for Success in This Role
Customer Focus- Does everything through eyes of the customer.
Drives Results- Consistently achieves results, even under tough circumstances.
Demonstrate Self-Awareness- Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
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