Cargo Operations Officer- Melbourne, Australia
4 days ago
**We are recruiting for Cargo Operations Officer for Melbourne, Australia.**
**Accountabilities**:
- Constantly monitor the cargo handling in the station/ region and suggest to Head Office best practices to be implemented within the station/ region to achieve operational excellence.
- Implement, monitor and review Standard Operating Procedure (SOP) and Service Level Agreements (SLA) with the GHA's to ensure smooth cargo operations.
- Streamlining policies with GHA staff in order to follow procedures in absence of cargo staff.
- Ensure smooth interface from Sales/ GSA to GHA including booking priorities, clear FBL instruction and priorities are given to GHAs, special cargo is handled correctly, pre-alerts sent.
- Directing staff and GHA to contribute highest level of service standard and optimum utilization of space and available payload, by coordinating with GHA and inter departments.
- Maintain on time performance of aircraft operations and ensure no delays occur due to ground operations, throughout the delegated station/ region by making all arrangements well ahead of time.
- Ensure discrepancies and non-conformances are minimized in order to reduce claims and penalties, to increase customer satisfaction and reduce carrier liability.
- Coordinate with customer services/ cargo claims departments at Head Office and forward all necessary claim documents and admin issues
- Implement the developed strategies to enhance services offered whist reducing operational unit costs.
- Ensure all safety and security incidents are thoroughly investigated through to root cause analysis and reported within company timeframes.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible
Qualifications
- High school qualification/ Vocational Qualification/ Diploma or Equivalent with minimum 4 years of job-related experience
- Knowledge of Air Cargo Operations is a must
- Detailed knowledge of IATA Cargo Handling
**_ You must have the legal rights to live and work in Australia to be considered for this role._**
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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