Senior Business Analyst – Guidewire Specialist

OverviewSenior Business Analyst – Guidewire Specialist role at Hollard Insurance.
Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand.
We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses.
As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.About the roleWe're looking for an experienced Senior Business Analyst with strong Guidewire Claim Centre expertise to join our Delivery & Engagement, Technology team.
Reporting to the Business Analysis Practice Manager, this role sits within our CSS Squad, driving continuous improvement for our Claims Value Stream through system and business process enhancements.ResponsibilitiesTake ownership of business analysis activities within the Claims Value Stream CSS Squad, including backlog grooming, sprint planning, and requirements definitionDefine business processes and requirements through Epics, User Stories, and Acceptance CriteriaCollaborate closely with Product Owners, Scrum Masters, Developers, Testers, and Business SMEs to deliver business outcomesEnsure all BA activities align with frameworks, governance, and best practice standardsBuild strong stakeholder relationships across all levels of the organisationContribute to the growth of the BA Practice by mentoring junior analysts and sharing knowledgeAbout youExtensive Guidewire Claim Centre experience (must-have)Substantial experience delivering end-to-end business analysis within Agile delivery environmentsSenior Business Analyst experience on large enterprise programs, including technology transformation initiatives and regulatory / compliance projectsStrong process modelling, documentation, and requirements management skillsExcellent communication skills with the ability to influence and engage stakeholdersExperience in the insurance industry, ideally with general insurance and claims knowledgeFamiliarity with modern tools such as Azure DevOps, JIRA, Confluence, and VisioRelevant tertiary qualifications and/or business analysis certifications (IIBA, Agile Certifications)Working at HollardAt Hollard, you'll discover an environment where you can truly make an impact.
We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.We're a tight-knit team, where authentic voices and unique perspectives matter.
We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.
We're also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.
We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.We're building something special.
Working closely with our industry partners to reshape insurance for the better, we're people changing insurance.Other informationPlease note: A full background check will be completed on the successful applicant.Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies.Job detailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information Technology and AnalystIndustries: Insurance
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