Technical Services Analyst

1 week ago

Brisbane, Queensland, Australia Healius I.T. Full time

**Technical Services Analyst**:
Healius is an Australian publicly listed healthcare company providing of Pathology, Diagnostic Imaging and Day Hospital services.

We share a mission to improve health and well-being for all, through a commitment to excellence in consumer-centred healthcare.

**Primary Purpose of Role**
- To administer, support and maintain the Pathology technology enterprise and associated infrastructure services across the Pathology group multiple locations (i.e., local lab network infrastructure, security, physical and virtual servers, backup systems)
- Supporting and maintaining organizational computer systems, desktops, mobile phones and other peripherals.
- Responsible for the efficient and timely resolution of technology issues and maintenance, both on demand and per request
- Fulfilment and deployment of new or replacement hardware components, desktop and technology hardware and software components
- To ensure technology services tasks are managed effectively and responsibly, to agreed service
- Act as technical lead on Pathology IT project implementations
- Review, maintain and update IT processes and systems

**To be considered for this role your skills and attributes should include**:

- 2-5 years of experience in level 1 &/or 2 support roles
- Relevant qualification in IT or comparable experience - Microsoft, VMWare
- Ability to present and communicate both business and technical concepts.
- Strong customer service and technical skills
- Flexibility to work on-call outside of business hours on a challenging roster
- Exceptional written and verbal communication skills
- ITIL Foundation Certification is desirable

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