Instant Service Supervisor

3 days ago

Sydney, New South Wales, Australia Ihg Full time

**About us**
Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city's prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

We invite you to join us at this incredibly exciting time for our Hotel, as part of our Front Office team as an **Instant Service Supervisor (Full-time).**

Our Instant Service department is central to our Hotel as the first point of contact for all internal and external calls. As part of the Instant Service team you are the "voice of the hotel" covering this service 7 days a week, predominately 7.00am to 11.00pm.

**Your day to day**
As part of the Front Office and Reservations team, no two days in Instant Service are ever the same.

Guest pre-arrival experience is a fundamental of what we do, so you will work closely with reservations to ensure a seamless luxury experience for our guests; or you could be sharing your expert knowledge of the local area and where to find the best dumplings in the city; managing guest registrations and assisting Front Office with checking in & out and reviewing guest all billing.

This is a busy and varied role with connection to all departments across the Hotel. Your presentation, local knowledge and ability to take ownership and resolve any issue or request which will be the key to creating a seamless, luxury experience for our guests.

If that sounds like you, we would love to hear from you.

**What we need from you**
- 2+years' experience similar role within customer service or hotels or call centre - knowledge of Hotel operations is an advantage but not essential
- Passionate about delivering warm and welcoming customer service & memorable guest experiences
- Amazing communication skills both on the phone & in person
- you are a people's person and this shines through
- Excellent attention to detail & commitment to high standards - we are a Luxury hotel experience
- You must meet the legal requirements to live & work in Australia

**What we offer**
You'll be rewarded for your hard work with a range of benefits that support you throughout your IHG career journey
- Paid birthday leave
- Free Meal on shift
- Enhanced parental leave program
- Proactive paid wellness and mental health days
- Free meals on shift
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- A massive colleague discounts platform for all your favorite brands and retailers
- Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.

Job Reference: EMEAA37927

  • Customer Service Operator

    1 week ago

    Sydney, New South Wales, Australia Instant Windscreens Full time

    Customer Service Operator - Located at NewcastleAre you at your best in a fast-paced, hands-on environment where cars, trucks and machinery are part of everyday life? Instant Windscreens & Tinting is a proudly Australian, family-owned company at the forefront of the automotive glass industry.We're not just about glass – we're about getting vehicles back on...

  • Instant Return Representative

    1 week ago

    Sydney, New South Wales, Australia Hertz Australia Pty Ltd Full time $40,000 - $80,000 per year

    Instant Return RepresentativeCasual PositionsSydney, NSWHertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand...

  • Instant Return Representative

    7 days ago

    Sydney, New South Wales, Australia Hertz Full time

    _Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...

  • Car Sales Instant Offer Buyer

    7 days ago

    Sydney, New South Wales, Australia Sime Darby Motors Full time

    **Job Details**:- Reference #- 50397- Location(s)- Parramatta- Expertise- Automotive + Fleet- Job level(s)- Experienced- Work type(s)- Permanent- More details (document)**Sime Darby is a rapidly growing business and takes pride in providing only the highest levels of customer satisfaction, introduction of world standard digital technology and processes...

  • Supervisor of Customer Experience

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $69,999 - $79,999

    Instant Service Supervisor Job DescriptionThe role of Instant Service Supervisor is a dynamic and challenging opportunity to lead a team and deliver exceptional customer service.The successful candidate will have experience in similar roles within customer service or hotels or call centres, with a strong passion for delivering warm and welcoming customer...

  • Instant Service Agent Intercontinental Sydney

    6 days ago

    Sydney, New South Wales, Australia Ihg Full time

    **About us**As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Experienced Automotive Glass Fitters

    1 week ago

    Sydney, New South Wales, Australia Instant Windscreens Full time

    Experienced Automotive Glass Fitters - NewcastleInstant Windscreens & Tinting in Western Australia is looking to recruit experienced automotive glass fitters for permanent positions within our team.What we offer:Excellent wages and conditions can be negotiated on experience.Opportunity to gain further valuable skills and responsibilities.Fully maintained...

  • Hospitality Team Member

    1 week ago

    Sydney, New South Wales, Australia beBeeBar Supervisor Full time $60,000 - $80,000

    Join our team as a key member to help deliver exceptional guest experiences in one of Australia's leading hospitality companies. You will work in a dynamic and fast-paced environment, where every role contributes to shaping a world-class dining and entertainment precinct.We are looking for enthusiastic and highly skilled Bar Supervisors who can thrive in our...

  • Supervisor

    1 week ago

    Sydney, New South Wales, Australia Service Stream Full time

    Primary LocationRockdaleJob Description SummaryAn exciting opportunity has arisen for a Supervisor to join Service Stream, ConnectSydney Project, based in Rockdale, NSWAbout the RoleThe Supervisor contributes to the project through the management of sub-contractor and internal teams, providing leadership by safely managing performance of people, work...

  • Automotive And Flat Glass Tinter Traineeship

    7 days ago

    Sydney, New South Wales, Australia Instant Windscreens And Tinting Full time

    Instant Windscreens is looking to build our team of Flat and Automotive Glass Tinters at our **Mount Barker Branch****This is what we will offer**- Fully paid traineeship, earn up to $950 per week + shift penalties, depending on experience, while getting trained.- Company uniform and tools, which you keep.- Opportunity to grow with the business.- Opportunity...