Teaching Support Admin Officer

**Job no**: 518987

**Work type**: full time

**Location**: Sydney, NSW

**Categories**: Administration, Research Administration support
- **One of Australia's leading research & teaching universities**:

- **Vibrant campus life with a strong sense of community & inclusion**:

- **Enjoy a career that makes a difference by collaborating & learning from the best**

**At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.**

**THIS ROLE IS LOCATED IN SYDNEY, AUSTRALIA.**

The Teaching Support Administrative Officer is responsible for providing strong administrative teaching support to stakeholders to ensure that the school's teaching function is delivered efficiently as required.

The role sits in both the School of Physics (3 days per week) and the School of Mathematics & Statistics (2 days per week)

**About the role**
- **Level 5 - $78K - $88K** plus 17% Superannuation and annual leave loading
- **Level 6 -** **$91k - $97k - **plus 17% Superannuation and annual leave loading
- Fixed Term - 13 months (MAT leave)
- Full-time (35 hours per week)

The role of Teaching Support Administrative Officer reports to the School Manager and has no direct reports.

**Specific responsibilities for this role include**:
**LEVEL 5**:

- Term Planning and Class Maintenance activities including timetabling and class scheduling, and creation of online Moodle courses as required.
- Monitor enrolments and provide enrolment information to Schools including reporting on class utilisation and forecasting future enrolment numbers to assist Schools with future term planning.
- Responsible for assessment planning, collating exam papers from academics, and coordinating submission of grades in line with School and Faculty procedures and timelines.
- Provide input to and/or produce various marketing materials including websites, study planners and brochures.
- Undertake the full range of HDR related activities as required by the School.
- Liaise with appropriate stakeholders and contribute to the development, delivery and evaluation of relevant Work Integrated Learning (WIL) programs as required.
- Update the content of the Academic Curriculum Information System, including ensuring the online handbook, course catalogue and the website are accurate as required.
- Coordinate the myExperience survey process for each course.
- Act as a triage point for the School and Tier 3 escalation point, providing high quality customer service to prospective and enrolled students and staff and ensure the effective management and resolution of escalated matters from the Student Support team. Ensure more complex student issues are escalated further where appropriate.
- Responsible for undergraduate and postgraduate coursework thesis support including the organisation of submissions and seminars.
- Manage the organisation of online, distance and supplementary exams as required.
- Establish and maintain high level communication and administration in regard to the Learning Management System (LMS) to support the School's TELT activities.
- Liaise with the Academic Learning and Teaching Coordinators in Schools and industry partners to administer conferral of student prizes and arrange awards events as required.
- Process casual salary claims for casual academics as required.
- Support ad hoc needs of the School including coordinating block courses, arranging guest lectures and managing scholarships and MOU arrangements with other Universities.
- Ensure compliance with regard to confidentiality and ethical practices and ensure privacy is maintained in carrying out day-to-day operations.
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
- Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.

**LEVEL 6**:
**(in addition to the above)**
- Higher level oversight and management of processes relating to timetabling, class management, academic information system updates, the myExperience surveys, and examinations.
- Apply, interpret and advise on policies, systems, manuals, rules, procedures and guidelines relevant to Teaching Support activities across the School.
- Act as the coordinator for relevant complex processes that involve cooperation between the School and other administrative units.
- Contribute to a culture of continuous improvement, evaluating existing process, procedures and protocols, to identify opportunities for improvement and implement any approved changes.

**About the successful applicant**
**(Selection Criteria)**

To be successful in this role you will have:
**LEVEL 5**:

- A relevant degree or equivalent tertiary qualification and relevant administrative and customer service experience in a tertiary organisation (or equivalent level of knowledge gained through any other combination of