Fitness Centre Manager/ Fitness Studio Manager

**About Us**:
We are a dynamic and growing fitness studio dedicated to providing high-quality fitness programs and exceptional customer service. Our mission is to help clients achieve their fitness goals in a supportive and motivating environment. We are looking for a passionate and experienced Fitness Manager to join our team and drive the growth and success of our studio.

**Job Purpose**:
The purpose of this role is to ensure the quality of the fitness studio remains high and to facilitate the growth of the studio's revenue.

**Principal Duties / Responsibilities**:

- **Program Development**: Innovate and create new fitness programs to meet client demands and expectations.
- **Staff Management**: Ensure the quality of personal training (PT) sessions through ongoing training and documented expectations.
- **Membership Growth**: Increase group fitness (GF) memberships, PT and specialized program clients, and total session numbers to meet and exceed key performance indicators (KPIs).
- **Lead Generation**: Collaborate with the manager to build effective lead funnels and processes to achieve and surpass KPI targets.
- **Client Experience**: Systemize and map out client portals and resources to enhance the customer experience.
- **Contract Management**: Work with the Membership Director to manage PT and specialized program contracts and payments, as well as process member sign-ups, holds, and cancellations.
- **Operational Efficiency**: Develop and improve departmental efficiency.
- **KPI Reporting**: Record and present KPIs to the manager and staff.
- **Profitability**: Increase profit margins and client retention rates.
- **Direct Client Interaction**: Conduct PT sessions and specialized programs (approximately 10-20 hours per week) and instruct group fitness classes.
- **Marketing**: Create and distribute PT and specialized program marketing material via social media, in-club promotions, and other platforms.
- **Nutritional Coaching**: Manage nutritional coaching processes.
- **Product Rollout**: Lead the rollout of our new PT product, 'PT on Demand'.
- **Automated Communication**: Control ACR lead manager and program automated messages or other online platforms.
- **Facility Maintenance**: Maintain the cleanliness and condition of all personal training equipment and areas.

**Health & Safety**:

- Ensure all equipment and spaces are safe to use.
- Take responsibility for the mental and physical health of self and others working in the department.
- Report any health and safety issues to the manager.

**Other Duties**:

- Build strong relationships with other key stakeholders and local businesses within the community.
- Attend special events to promote the club.
- Assist in annual community charity events.
- Run social and fitness events for members.
- Perform any reasonable additional work as requested by the manager.

**Required Skills and Experience**:

- **Leadership**: Proven ability to lead and motivate a team.
- **Communication**: Excellent verbal and written communication skills.
- **Customer Service**: Strong focus on providing exceptional customer service.
- **Organizational Skills**: Ability to manage multiple tasks and priorities efficiently.
- **Problem-Solving**: Quick and effective problem-solving skills.
- **Interpersonal Skills**: Ability to build and maintain positive relationships with clients, staff, and the community.
- **Sales and Marketing**: Understanding of sales and marketing principles.
- **Fitness Knowledge**: Solid understanding of fitness principles and techniques.
- **Financial Management**: Basic understanding of budgeting and financial reporting.
- **Adaptability**: Flexibility to adapt to changing circumstances and client needs.
- **Attention to Detail**: Precision in managing administrative tasks and maintaining accurate records.
- **Passion for Health and Wellness**: Genuine enthusiasm for promoting health and wellness.

**Education and Certifications**:

- Degree or certification in exercise science, kinesiology, sports management, business administration, or a related field is beneficial.
- Relevant fitness certifications from reputable organizations (e.g., ACE, NASM, NSCA).
- CPR and first aid certification.

**Experience**:

- Minimum 3 years prior experience in the fitness industry, including roles such as certified fitness instructor, personal trainer, or fitness coach.
- Experience in a management or leadership role.
- Customer service experience in client-facing roles.
- Sales and marketing experience is a plus.

**How to Apply**:
We look forward to hearing from you

Young 4 Life Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $70,000.00 per year

Schedule:

- Evening shift
- Fixed shift
- Morning shift
- Shift work
- Weekend availability

**Education**:

- Certificate I - IV (required)

**Experience**:

- Fitness industy: 3 years (required)

**Language**:

- Englis