Call Centre Supervisor/Team Leader

1 week ago

Perth, Western Australia Technaus Solar Full time

Would you like to work with one of Australia's top 100 fastest growing companies and make lots of money just by chatting with people?

We seek someone who can motivate, inspire and lead our outbound (NO COLD CALLING) team and take their success to the next level.

**What we will do for you**

We will provide you with comprehensive training to ensure the right tools for success. We offer a competitive base, plus super and uncapped commissions, individual bonuses and opportunities for bonuses from your team.

We are a small team; therefore, we will ensure you have access to coaching and mentoring for personal development and support for your long-term career goals.

Ample opportunity to progress, learn and move forward in skill sets.

**Requirements**:
**Reporting to the General Manager, your responsibilities will include**:

- Managing a team of appointment setters
- Coaching and mentoring the team to maximise performance
- Recruitment
- KPI management (self and team) to ensure targets are met
- Quality assurance to enhance the customer experience
- Confirming appointments
- Effectively collaborate with the General Manager and technical specialists to identify opportunities and deliver solutions for the business.
- Proficient CRM data management for effective lead generation
- Allocation of leads and organisation of CRM to the highest standard
- Organising regional and/or interstate schedules
- Communicating with potential new prospects to enhance revenue for the business.

**Benefits**:
**About You**

To be considered, you will need to demonstrate:

- Previous experience managing a team in an outbound call centre environment, ideally in outbound sales
- Proven ability to manage and motivate your team
- Excellent communication skills
- Pro-active, personable and highly motivated
- The ability to work autonomously
- Strong computer skills
- Organised, punctual and reliable personality
- Must be able to generate leads (if you cannot walk the walk, you CANNOT talk the talk)
- Available Monday-Friday 10 am till 6 pm

Industry

Customer Service

Work Experience

0-1 year

Salary

$25-$32+super+commission+bonuses

City

Canning Vale

State/Province

Western Australia

Country

Australia

Zip/Postal Code

6155

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