National Director

**Job no**: 498561
**Work type**: Fixed Term Full Time
**Location**: Melbourne, Sydney
**Categories**: Information Technology

The Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the regulated health professions.

This is a full time, opportunity that is based in either Melbourne or Sydney working a hybrid (2 office days) arrangement.

The National Director - IT Service Management and Operations plays a pivotal role in ensuring the delivery of reliable, seamless, and transparent IT services that foster trust among stakeholders. Acting as the primary escalation point for critical issues and decisions, the National Director is responsible for developing and implementing a transformative strategy for the Service Management and Operations function. This includes creating a strategic plan aligned with the broader objectives of Ahpra and its directorate, as well as establishing a robust governance framework. The role emphasises building collaborative relationships both internally and externally, particularly with key vendors, to support strategic priorities. Additionally, the National Director will enhance the professionalism of IT Service Management capabilities, oversee service delivery through quality assurance and performance metrics, and manage operational costs within an approved budget. Ultimately, this position is crucial in driving the maturity of IT services and aligning them with the organization's goals.

**About you**

You will be strategic leader with the ability to inspire, motivate teams and a positive culture. You will have excellent communication skills that are customer centred and allow to foster collaboration, and trust among diverse stakeholders. A proactive problem solver, you will demonstrate strong analytical abilities to identify risks and develop effective mitigation strategies. You will be a visionary leader dedicated to enhancing IT service management and operations within the organisation.
- Develop and implement a transformative strategy for IT Service Management and Operations, ensuring alignment with Ahpra's overarching goals.
- Create and deliver a robust governance framework for IT service delivery, incorporating quality assurance practices and performance metrics.
- Foster strong collaborative relationships with internal teams and external vendors to support strategic priorities and enhance service delivery
- Proactively identify key risks and develop effective mitigation strategies to ensure operational resilience and reliability.
- Oversee operational costs against an approved budget, maximizing team productivity and ensuring efficient day-to-day service delivery.

**What we offer**:

- Work/life balance with the flexibility to work both in the office (40%) and at home (60%)
- the best of both worlds
- A friendly and supportive working culture
- Discounted health insurance with Medibank Private
- Sophisticated open plan work spaces in a central location
- Some interstate travel will be required

**To apply**:

- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
- Applications Close: 11.55pm AEDST Thursday 14 November 2024

Ahpra requires all employees to comply with Ahpra policies, including the Flexible working policy.

Ahpra acknowledges the Traditional Owners of Country throughout Australia and their continued connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and Elders past, present and emerging.

Please note: Ahpra does not accept any unsolicited resume referrals from agencies. Please do not submit any profiles or resumes. Should we require additional assistance, we will contact our preferred partners.

**Advertised**: 31 Oct 2024 AUS Eastern Daylight Time
**Applications close**: 14 Nov 2024 AUS Eastern Daylight Time