Community Liaison Manager Nowra Nsw

2 weeks ago

Nowra, New South Wales, Australia Australian Unity Full time

**About Us**:
As Australias first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.

The Home Health program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

**About Your New Role**

As a **Community Liaison Manager** (**CLM)** your key objective will be to support and assist the Service Centre Manager - Home Health, **Illawarra South Region**, to provide effective leadership and development to the Service Coordinator team.

Our Service Coordinators manage a portfolio of aged care customers receiving funded packaging for both Commonwealth Support and Home Care packages. This role also involves the management and direct leadership of the Care Workers who deliver our services directly to customers.

The CLM role is an exciting role, which will provide the successful applicant with the opportunity to lead, coach and support a Service Coordinator team to deliver excellent outcomes for their teams and customers. The role will also focus on providing both operational and strategic branch support to the Service Centre Manager and will step up into that role as required to lead our Illawarra branches.

**You will lead and manage the following**:

- Manage and lead a team of Service Coordinators, including operational management and support
- Assist the Service Centre Manager with overall leadership support for the function as required
- Managing complex client escalations and complaints to a high level of resolution
- Delivery of Induction and ongoing training and support to new Service Coordinators
- Working closely with the Talent Acquisition Specialist - Southern region, to run effective interviews and assessment for new Service Coordinator and other specialist roles

**About You**:
Does this sound like you?
- Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
- Strong and proven People Leadership experience, developing and maintaining high level team performance will be mandatory for this position.
- Experience with managing remote direct reports and a dispersed workforce would be highly regarded
- Experience managing a high-volume customer caseload, including complex client care needs, service allocation, compliance and case management
- Some knowledge of Home Care and Commonwealth Home Support Packages combined with an understanding of the Aged Care sector would be highly regarded

This exciting role will enable you to seal your success as one of our future People Leader superstars and will provide an excellent pathway to other leadership roles across Australian Unity's other unique programs and services.

**Why Join Us**:

- Yearly paid Community and Wellbeing Leave days
- Competitive Remuneration
- Use of shared branch vehicle for client visits and business
- Flexible Work Options - We believe in a work life balance and flexibility that allows people to thrive at work
- Supported learning and development program to assist your career pathway

**What Makes Us, Us?**
- We're all about lifelong learning
- We're all about supporting your wellbeing
- We take care of our people, they take care of our customers
- We're all about making a bigger difference together

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