Customer Service Representative Full Time Vetwest

3 days ago

Perth, Western Australia Vetpartners Full time
CUSTOMER SERVICE REPRESENTATIVE – WEST PERTH
Are you passionate about animals and love helping people? Vetpartners is looking for enthusiastic and experienced customer service professionals to join our friendly Central Reception team in our brand-new West Perth premises.
This is a fantastic opportunity to be part of a supportive, animal-loving environment where your communication skills and customer focus will make a real impact across multiple veterinary brands.
Why You'll Love This Role
This isn't your average call centre job. Here's what makes it special:
You'll be supporting real people and their beloved pets, not pushing products or reading from scripts.
You'll work with a close-knit, friendly team who genuinely care about each other and the clients we support.
You'll be part of something bigger—backing the teams at Vetwest, One Cancer Care, Adelaide Vet and more.
Every call is a chance to make someone's day a little easier—and that's something to feel proud of.
What You'll Be Doing
Answering inbound calls and helping clients with bookings and enquiries
Making outbound calls for appointment reminders and follow-ups
Scheduling across multiple veterinary hospitals
Managing email enquiries with empathy and professionalism
Handling complaints with care and problem-solving skills
Supporting with data entry and general admin tasks
Who You Are
We're looking for
empathetic, people-loving problem-solvers
who:
Have previous experience in customer service
Are clear, confident communicators (especially on the phone)
Are tech-savvy and great with detail
Stay calm and compassionate under pressure
Love working in a team and are always keen to learn
Are reliable, adaptable, and take pride in doing a great job
Bonus points if you have experience in a veterinary, medical, or animal-related field
What We Offer
Full-time or part-time hours—your choice
Flexible shifts between 7:00am and 5:30pm, Monday to Friday
A stunning, brand-new office in West Perth
A team that supports, celebrates, and laughs together
Comprehensive training and genuine opportunities to grow
4 weeks annual leave + generous staff discounts
Employee Assistance Program, Fitness Passport, and more perks
If you're passionate about helping people, love animals, and want to be part of a workplace that feels good to walk into every day—we want to hear from you.
Apply now
and help us support the teams that care for WA's pets—
one kind conversation at a time.

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