Customer Service Representative

2 weeks ago

Perth, Western Australia VetPartners Full time $40,000 - $80,000 per year

CUSTOMER SERVICE REPRESENTATIVE – WEST PERTH

Are you passionate about animals and love helping people? Vetpartners is looking for enthusiastic and experienced customer service professionals to join our friendly Central Reception team in our brand-new West Perth premises.

This is a fantastic opportunity to be part of a supportive, animal-loving environment where your communication skills and customer focus will make a real impact across multiple veterinary brands.

Why You'll Love This Role

This isn't your average call centre job. Here's what makes it special:

  • You'll be supporting real people and their beloved pets, not pushing products or reading from scripts.
  • You'll work with a close-knit, friendly team who genuinely care about each other and the clients we support.
  • You'll be part of something bigger—backing the teams at Vetwest, One Cancer Care, Adelaide Vet and more.

Every call is a chance to make someone's day a little easier—and that's something to feel proud of.

What You'll Be Doing

  • Answering inbound calls and helping clients with bookings and enquiries
  • Making outbound calls for appointment reminders and follow-ups
  • Scheduling across multiple veterinary hospitals
  • Managing email enquiries with empathy and professionalism
  • Handling complaints with care and problem-solving skills
  • Supporting with data entry and general admin tasks

Who You Are

We're looking for empathetic, people-loving problem-solvers who:

  • Have previous experience in customer service
  • Are clear, confident communicators (especially on the phone)
  • Are tech-savvy and great with detail
  • Stay calm and compassionate under pressure
  • Love working in a team and are always keen to learn
  • Are reliable, adaptable, and take pride in doing a great job

Bonus points if you have experience in a veterinary, medical, or animal-related field

What We Offer

  • Full-time or part-time hours—your choice
  • Flexible shifts between 7:00am and 5:30pm, Monday to Friday
  • A stunning, brand-new office in West Perth
  • A team that supports, celebrates, and laughs together
  • Comprehensive training and genuine opportunities to grow
  • 4 weeks annual leave + generous staff discounts
  • Employee Assistance Program, Fitness Passport, and more perks

If you're passionate about helping people, love animals, and want to be part of a workplace that feels good to walk into every day—we want to hear from you.

Apply now and help us support the teams that care for WA's pets—one kind conversation at a time.

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