Customer Experience Specialist

4 days ago

Melbourne, Victoria, Australia Autoleague Full time

Great workplace culture
- Uncapped commissions
- Supportive team environment

**The Opportunity**
Essendon CARCO is changing the game in the preowned vehicle market, and we're on the hunt for a passionate and driven **Customer Experience Specialist** to join our fast-paced, customer-focused sales team.

This is your chance to sell a wide range of vehicles - from budget friendly runabouts to prestige models - while delivering an exceptional customer experience and hitting your sales targets with confidence.

Whether you're an experienced Automotive Salesperson or looking to break into the industry with the right attitude and drive, this role offers the tools, training and support to thrive

**Why Essendon CARCO?**
At Essendon CARCO, we aim to disrupt the preowned vehicle market with exceptional value, outstanding customer service, and a unique buying experience. As a new multi-faceted preowned dealership, we offer vehicle sales, finance, insurance, and aftermarket services. Located in Airport West, our diverse selection of vehicles ensures we have something for every customer - and every salesperson.

**What You'll Be Doing**
As our **Customer Experience Specialist**, you'll be the face of Essendon CARCO, guiding customers through their vehicle purchasing journey with professionalism and energy.
- Greet and assist customers on the showroom floor
- Understand customer needs and recommend suitable vehicles
- Provide product demonstrations and test drives
- Collaborate with the Finance & Insurance and Aftermarket teams
- Accurately complete all sales documentation and compliance processes
- Achieve individual sales targets and contribute to team goals
- Maintain product knowledge and stay up to date with stock availability
- Ensure the showroom and display vehicles are presented to a high standard

**What You Bring to the Team**
- Previous Vehicle Sales Experience is Essential, Pre-Owned preferred.
- Strong interpersonal and communication skills
- Customer-first mindset and passion for delivering outstanding service
- High energy, self-motivated and target driven
- Willingness to learn and adapt in a fast-paced dealership environment
- Current Driver's Licence is Essential

**What's in It for You?**
- Competitive Base Salary + Generous Commission Structure + Additional Benefits $$$
- Career development and internal progression pathways
- Work with a diverse range of vehicles in a high-energy dealership
- Strong management support and a team-focused culture
- Ongoing training and development
- Employee Recognition Program and incentives, including:

- Welcome Gift
- Monthly BBQs
- Paid Parental Leave
- Vehicle Novated Leasing Options
- Free Employee Assistance Program (EAP) + More

**We can't wait to welcome you to the Essendon CARCO team

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