Local Service Manager

2 weeks ago

Perth, Western Australia Rentokil Initial Full time

Initial Hygiene has an excellent opportunity for a Local Service Manager to join our team servicing the Perth Region on a permanent full-time basis. Initial Hygiene is a division of Rentokil Initial and has been offering hygiene solutions to businesses for over 40 years.
About Us
- Rentokil is an equal opportunity employer that places emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths, and provides opportunities for everyone, regardless of gender, to achieve their full potential. We pride ourselves in having a flexible working environment where our people enjoy coming to work.

**Role Description**:
Reporting to the Operations Manager, you will be responsible for managing and developing a team of Service Technicians to ensure quality delivery of service and customer satisfaction.
The main duties for this role will include, but not be limited to:

- Supervise, develop and coach the Service Technician team
- Conduct & participate in monthly team and safety toolbox meetings
- Conduct regular quality audits
- Inducting new staff members to the team
- Managing and scheduling service runs
- Administration related to servicing activities
- Managing customer feedback
- Covering service runs for Service Technicians when required
- Previous experience in a Supervisory or Management role (minimum 2 years)
- Certificate IV Front line Management (desirable)
- Excellent customer service skills and negotiation skills
- People management skills
- Excellent communication skills, both written and verbal
- Ability to work well under pressure and meet KPI's
- Time management skills
- Extensive knowledge of service and repairs on vans will be highly regarded
- A current Australian Driver's licence is essential

You will receive a competitive salary package, fully maintained company vehicle, mobile phone and company uniform. If you are looking for a role where there are no two days the same then we want to hear from YOU

**Next Steps if successful**:
Please note that our recruitment process involves the completion of reference checks, medical checks and police checks.
Employee Testimonials
- "There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."
Darran Gibson
Local Service Manager
"As an Initial Hygiene Technician, I earn commission for sales leads and five-star online reviews."
Lisa Crow
Local Service Manager

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