Guest Service Agent

2 weeks ago

Hobart, Tasmania, Australia Movenpick Full time

**Company Description** "Hospitality is a work of Heart"** - At Mövenpick Hotel Hobart we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a

Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service, and an exciting dining concept.

As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, valet parking, and responding to guest requests - whilst creating unforgettable heartfelt moments.

**Join us, and become a Heartist**
- Be the first point of contact and greet guests with a warm welcome every time
- Provide efficient, friendly, and professional service to all guests.
- Show efficiency in constantly striving to provide total customer satisfaction.
- Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
- Logging all guest requests to ensure they are met within established timeframes
- Assisting and directing guests with local attractions and directions
- Securely storing and delivering guest luggage
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience
- Assist with valet parking as required

**Qualifications**
- Previous customer service experience, preferably in a Hotel environment
- An energetic, team-focused, and can-do attitude individual
- Ability to work independently and demonstrate initiative in a dynamic environment
- Enthusiasm to connect with guests and to hear their story
- Ability to provide prompt and efficient service including the ability to build rapport both in person and over the telephone
- Self-motivated with a positive and professional attitude
- Knowledge of Opera PSM is a bonus
- A full Drivers Licence
- Willingness and availability to work flexible hours including mornings, nights, weekends, and holiday periods

**Additional Information** In return we will offer you**
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
- Learn Your Way - Support your career development with access to Accor's industry leading training platforms.
- An opportunity to be part of a fun and supportive team who love what they do

**_ To be success in this role, you must have rights to work for any employee in Australia. We are unable to sponsor or take over sponsorship of an employment visa._

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