
Lpg Customer Delivery Lead
1 week ago
Newly created position, an opportunity to stamp your mark
- 12 month contract
- Melbourne Adelaide based
**Working for us**
At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.
**About The Role**
The Customer Delivery Lead will provide first call resolution for the residential customer service team by providing up to date delivery information on when the delivery will take place. They will also take ownership when deliveries will not be completed and will call customers to provide them of a new delivery date.
The position works closely with Residential team to ensure the alignment between scheduling and Residential teams. The position builds rapport and they handle exceptions using best practice procedures to retain and inform Origin customers.
Key duties will include but not be limited to:
- Provide first call resolution for urgent and OOG Deliveries
- Resolving Delivery disputes and damages
- Following up customer access issues
- Schedule deliveries that were unable to be delivered on the delivery day.
- Outbound calling to residential customers when deliveries will not be delivered on the delivery day.
- Knowledge transfer from scheduling to residential and Residential to scheduling.
- Ensuring all orders have been completed and in correct status.
- Attend scheduling team calls, updates to residential team.
**IS THIS YOU?**
You'll need to have exceptional customer service skills with the ability to easily build rapport with others.
You can show, through the work you've done that you have:
- Experience In customer service
- Demonstrated ability to multi-task, effectively prioritises work, and work under pressure.
- Demonstrated ability to build effective and credible working relationships with stakeholders/clients. Strong communication skills.
- Experience in working within a customer centric focused environment.
**Origin - Where good change happens**
At Origin, we're powered by people who believe in creating collective change. We're creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique.
If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.
**A great team to join**
It's an exciting time to join Origin. Together we're powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.
Origin's **Energy Supply and Operations** business plays a key role in providing reliable, affordable and sustainable energy to power Australian homes and businesses. We're the largest owner of natural gas-fired power stations in Australia, and generate more than 7,400 MW of power through our flexible generation portfolio. We're also a major supporter in the growth of renewable supply and storage, supporting a cleaner energy future.
We're looking for passionate and forward-thinking people to help, who are committed to a zero-harm safety culture, managing risk and driving culture change.
**Origin. Good energy**
At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it's up to us to shape the future of energy. Today, we serve more than 4.2 million customers, are one of the most significant energy producers in the country and listed in the ASX Top 50 companies.
For more information contact: Kelly Hansen -., quote Requisition ID: 83899
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
-
LPG Delivery Driver Position
6 days ago
Melbourne, Victoria, Australia beBeeLpgDriver Full time $50,000 - $60,000LPG Delivery Driver PositionWe are seeking a reliable and skilled LPG Delivery Driver to fill this key role.The successful candidate will be responsible for maintaining a busy delivery schedule, refilling LPG cylinders as required, loading and unloading cylinder trucks safely, and providing exceptional customer service.Key responsibilities...
-
LPG Supply Professional
4 days ago
Melbourne, Victoria, Australia beBeeDelivery Full time $65,000 - $85,000Our company requires a reliable and skilled individual to maintain a busy delivery schedule, refill LPG cylinders as required, load and unload cylinder trucks, and provide exceptional customer service.About the RoleThis is a full-time, permanent opportunity for a Cylinder Delivery Driver at our depot. The successful candidate will have a valid MR or HR...
-
Marketing Specialist, Lpg
1 week ago
Melbourne, Victoria, Australia Origin Energy Full timeDrive revenue growth through impactful LPG marketing campaigns- Foster a collaborative work environment for creative marketing strategies- Melbourne based**Delivering good energy starts from within**It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner...
-
Crm Manager, Lpg
7 days ago
Melbourne, Victoria, Australia Origin Energy Full timeFT, Limited Term role (7 months)- Can be based at any of our State Offices (Melb, Syd, Bris, Adel)**A great Origin opportunity**Together we're powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.Good energy starts with you, our great people.**THE ROLE*******The...
-
Lpg Cylinder Filler And Labourer
7 days ago
Melbourne, Victoria, Australia Origin Energy Full timeJoin a great on-site team maintaining LPG Exchange and Cylinder stocks- Permanent, full-time Monday to Friday opportunities- Melbourne based**Delivering good energy starts from within**It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and...
-
Lpg Cylinder Filler And Labourer
1 week ago
Melbourne, Victoria, Australia Origin Energy Full timeJoin a great on-site team maintaining LPG Exchange and Cylinder stocks- Permanent, full-time Monday to Friday opportunities- Somerton Terminal based**Working for us**At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good...
-
Strategic LPG Procurement Specialist
4 days ago
Melbourne, Victoria, Australia beBeeBusiness Full time $100,000 - $130,000Job Title:Lpg Portfolio TraderOverview:As a seasoned LPG portfolio trader, you will play a pivotal role in shaping the company's LPG retail business strategy. Your primary objective will be to develop and execute a comprehensive buy-sell plan, ensuring a cost-effective and reliable supply of LPG to our wholesale customers.Key Responsibilities:- Develop...
-
Lpg Portfolio Trader
5 days ago
Melbourne, Victoria, Australia Origin Energy Full timeHybrid role- Opportunity to make a genuine impact- Melbourne based**Working for us**At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in return. A challenging career. An exciting industry....
-
Lpg Cylinder Filler And Labourer
7 days ago
Melbourne, Victoria, Australia beBeeTerminal Full time $70,000 - $90,000Are you looking for a challenging career in an exciting industry where you can grow and explore your potential? We have a job opportunity for a Terminal Operator at Somerton.This role is perfect for a physically fit, team player with a Forklift Licence who can maintain a calm and focused manner during busy periods. As a Terminal Operator, you will be...
-
Lead Customer Journey Expert
7 days ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $120,000 - $145,000Role OverviewWe are seeking a highly skilled CRM Manager to lead our program of work using Salesforce Marketing Cloud. The successful candidate will build highly personalized and relevant content at scale, driving 1-to-1 customer journeys.This is a key role in delivering our vision of powering a cleaner, smarter energy future for Australia and beyond. You...