Customer Service Officer

2 weeks ago

Australia Belgravia Health & Leisure Group Pty Ltd Full time

**QLD, Ferny Hills Swimming Pool - Ferny Hills 4055**
- Great career paths and development with an entrepreneurial organisation
- Free facility access
- Opportunity to make a real difference to our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

**The Role**

Our **Guest Experience Officers** are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures.

**Willingness to obtain Lifeguard or Swim Teacher qualification will be highly regarded. Must be available to work weekends and evenings.**

The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it's in line our Mission, Vision and Values.

Key areas of responsibility include:

- Provide excellent customer service to all customers, both in person and over the telephone
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
- Promote the centres services and programs to customers and accept customer bookings and enrolments
- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Opening/closing of the centre in accordance with security and safety procedures
- Food handling and service
- Cleaning of amenities
- Ability to work mornings, evenings and weekends. Hours may increase during the centre's peak periods

Skills & Attributes:

- Positive, friendly, helpful and energetic work style
- Ability to work in a fast paced environment
- Computer literacy, familiarity with software packages and point of sale systems
- Experience in the leisure industry is desirable.
- Current First Aid Certificate (Workplace Level 2).
- Current CPR Certificate.
- Blue card
- Coffee making/ barista skills
- Food handling Certificate
- Ability to be flexible during the centre's peak periods

Additional Highly regarded skills: Lifeguard or Swim Teacher qualifications or desire to obtain.

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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