Customer Banking Specialist

Customer Banking Specialist - Esperance 33.75hr/wkAdd expected salary to your profile for insightsYou're a passionate customer service professionalWe are enhancing the financial wellbeing for our customersTogether we're delivering outstanding customer experiencesYou will be joining one of our Multi Channel Branches
The roster for this role is 8.30am - 4pm Monday to FridayWhat is a Multi Channel Branch?
Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
More specifically, you will:Assist customers with general banking transactions, answering questions and queriesBuild a personal connection with customers through meaningful conversations face to face and through our direct channelsWork with customers to use our in-branch technology and digital banking optionsComplete Financial Health Checks to assess customers' financial needsProcess applications for personal loans, credit cards and associated productsUse tools to capture customer feedback and take action to correct any service breaks to drive improvementBe provided with continuous training and development to support your career aspirationsWe're interested in hearing from people who have:A passion for delivering outstanding customer service with every interactionThe ability to have great conversations and confidence to ask challenging questionsProblem solving attitude and curiosity in finding the right solutionsAn open approach to learning new things and goal orientedAn ability to work collaboratively as a team to deliver a seamless customer experienceDon't wait, apply today
Aboriginal &/or Torres Strait Islander people encouraged to applyWhether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace.
We are working hard to build a team of people who represent the rich diversity of our customers and communities.
If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply.
You may just be the perfect candidate for this opportunity or another within CommBank.At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally.
Most of all, making a positive impact for customers, communities and each other is part of our every day.We're determined to make a real difference for Australia's first peoples.
We encourage all interested applicants to apply.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.Unlock job insightsSalary match Number of applicants Skills matchBanking & Financial Services More than 10,000 employeesCommBank is Australia's leading provider of financial services.
With customers at the heart of everything we do, we're focused on helping people and businesses move forward financially.
We are driven to deliver seamless experiences, in smart, innovative ways.Our 50,000+ people bring their different backgrounds and unique perspectives to our collaborative environment.
It's what makes CommBank a place of opportunity, where your skills can take you in unexpected directions and you can achieve great things.Ever wondered what it's like to work at one of Australia's Most Innovative companies?
Hear what our people have to say about #CommBankLife on Instagram, LinkedIn and Twitter.CommBank is Australia's leading provider of financial services.
With customers at the heart of everything we do, we're focused on helping people and businesses move forward financially.
We are driven to deliver seamless experiences, in smart, innovative ways.Our 50,000+ people bring their different backgrounds and unique perspectives to our collaborative environment.
It's what makes CommBank a place of opportunity, where your skills can take you in unexpected directions and you can achieve great things.Ever wondered what it's like to work at one of Australia's Most Innovative companies?
Hear what our people have to say about #CommBankLife on Instagram, LinkedIn and Twitter.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers?
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