Business Development Manager

Overview
Are you passionate about creating meaningful partnerships that drive positive social impact?
We're seeking a clinically experienced Business Development professional to help expand our reach and amplify our mission of supporting individuals and families through essential human services. In this role, you'll build strategic relationships with community partners, government agencies, and funding sources to unlock new opportunities and ensure our programs continue to thrive. This role will suit a candidate who has a strong clinical background such as Nursing or allied health and will have the capability to operate in a multi-faceted level including clinical and care practice overview, Supported Independent Living (SIL) and High Intensity onboarding (stakeholder engagement) and strong relationship management. If you're a connector, a strategist, and a believer in people-first growth, we'd love to hear from you.
About Direct Care Resources:
Direct Care Resources is a well-established care provider in Southeast Queensland, with a focus on supported independent living, community access, and child protection services. With over 25 years of experience in the industry, the organisation is dedicated to participant care, health, safety, and well-being.
Responsibilities
Responsibilities include but are not limited to:
Business Development
Implement Business Development strategic plan as approved and set by the Board and CEO of DCR
Engage with various stakeholders and networks for the business development and growth of DCR
Establish and maintain Revenue Generation and Service Growth
Responsible for the onboarding for of Supported Independent Living (SIL) in our NDIS and Child Safety services
Develop and manage strong referral pipelines and pathways through our hospital networks, community organisations and external stakeholders inclusive of Support Coordinators, Plan Managers, SDA Providers, Discharge Planners, Positive Behaviour Support, Allied Health Services and Clinicians
Develop and cultivate long-standing and partnering relationships with internal and external stakeholders
Client and Community Engagement
Maintain existing partnerships and professional relationships with our large network of professional services and government agencies
Management of client activity programs, wellness and wellbeing portfolios, including deliverables and reporting
Ownership of client intake and working with various external stakeholders until client has transitioned into care service operations
Reporting
Prepare monthly reports as directed by CEO
Monitoring and reporting on key performance indicators and business analytics to the senior management
Complaints and Compliments management as first point of contact, triage, assessment and reviews
Marketing
Brand management, inclusive of ensuring current branding is utilised and effective across all documentation and control
Develop marketing and communication strategies and campaigns via social media and outreach management in collaboration with our CEO
Responsible for website, SEO and ROI for digital engagement
All promotional items, including business cares, brochures, external documents and merchandise
The successful candidate will possess
Clinically trained (RN, EN, OT, Social Worker, or similar) with experience in healthcare, disability, or NDIS
Current AHPRA registration (where applicable)
Excellent communicator with a talent for engaging diverse stakeholders and building long-term relationships
Excellent communication skills · Confident in liaising with families, guardians and decision makers, understanding their needs, and clearly communicating support options
Driven, organised, and passionate about delivering real outcomes for people in the community
Comfortable with regular travel to meet stakeholders and engage with the community (travel required)
Strong understanding of clinical environments and the NDIS/disability sector (preferred)
Full driver licence (essential)
Degree qualified
In return, we offer
A generous salary and bonus structure
An all-expenses paid company car
Mobile phone and laptop
Direct reporting line to the CEO, with support and mentorship
A fully accessible 24/7 EAP provides extended services to you and your family
Discounted Good Life Gym membership
Office located in the beautiful East side of Brisbane – no need to deal with extended commutes
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