Cloud Solution Architect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.
We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered.
CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products.
Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.Microsoft Customer Success Unit is looking for a Cloud Solution Architect specialising in Dynamics Customer Experience to join our Mission Critical Support team.
In this role you will be working with customers and partners building, deploying, operating, and optimizing large complex enterprise environments.
You will also be responsible for customer satisfaction, deployment, adoption, and support of enterprise Microsoft deployments.As a CSA you will be a key technical resource for the customer, primarily focused on delivering proactive services to ensure our customers Mission Critical Solutions are in top operational health.
These services will include deliveries such as education workshops, delivering assessments and providing tailored guidance.
Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
The role can include a mixture of short and long-term customer engagements.This role is flexible in that you can work up to 50% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesResponsibilities:Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent themCreate deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with othersMaintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readinessConsistently apply "lessons learned", modelpersonal accountability & teamwork.Contribute & participate with meetings to articulate Microsoft Mission Critical Support offerings to all customers; share knowledge thru communities and adapt for customers.We provide technical direction to our customers who are deploying, maintaining or innovating solutions using the latest technology.
We enable our customers to have the skills to deploy, support and maintain their Mission Critical environment in line with Microsoft recommended practices.The ideal candidate will have the ability to combine their technical passion, creativity and customer focus to deliver great solutions to their customers and ensure they get the best out of our technologies and solutions.QualificationsMinimum required qualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.TechnologyD365 CE - Customer Service, SalesPower PagesPower PlatformPower Platform CoEPowerplatform ALMLogic AppsApplication InsightsWe would also expect you to be able to pass the following Azure Certifications in the first 12 months of employment with us, if you do not already hold them.AZ-900: Microsoft Azure FundamentalsSC-300: Microsoft Identity and Access AdministratorAbility to quickly build relationships and credibility with customersA passion for learning about and experimenting with new technologiesConfidence in creating and delivering technical presentations, supportability reviews and trainingKnowledge of problem resolution processes, triaging issues and a willingness to participate in post-incident meetings to share that knowledgeAn interest in learning to read, interpret and/or develop technical specifications, action plans and support strategiesAbility to build trust to drive change with customersExcellent organization and planning skillsThis position requires verification of Australian or New Zealand citizenship due to citizenship-based legal restrictions.
Specifically, this position supports Australian / New Zealand government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law.
To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.Preferred Skills / ExperienceWe are looking for someone to join our team who will focus on one of the following technical skill sets.
You may already have these skills, or you might be interested in learning about them.IdentityDesigning and implementing Active Directory and Azure Active DirectoryIntegrating on-premises Active Directory with Azure AD (using eg. Azure AD Connect, Active Directory Federation Services)Experience with troubleshooting performance and replication issues on Domain Controllers along with client logon traffic problems and access to resources within domain and across trusts (involves creating and analyzing network traces and debug logs)Experience with domain name system (DNS), NTLM/Kerberos Authentication and Authorization via access token and access control list (ACL)Good understanding of Group Policy Management and Infrastructure, certificates and public key infrastructure (PKI) and Distributed File System Namespace (DFSN)Envision and deploy modern idntity solutions such as Azure AD MFA, Azure AD Conditional Access, Azure AD Privileged Identity Management, Azure AD B2B and Azure AD Application Proxy, Azure AD App Integration and Access Management, Access Reviews, Identity Protection, Defender for Identity, just-in-time administration, Password less authentication, user self-service capabilities.AzureDesigning and implementing private, public and/or hybrid cloud solutions.Designing, implementing, and securing resources including Azure Active Directory, Azure App Service Apps and Virtual Networks.Designing networking and security solutions.Creating and managing Azure Resource Manager (ARM) virtual machines.Knowledge of or an interest in one or more of the following: Azure PowerShell, CLI, Visual Studio, Python, Ruby or TerraformMicrosoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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