Operations Supervisor

Spark the Change you Want by Joining a leading, national organisation
- Draw on previous experience to enhance operational capability
- Take the lead in this great onsite opportunity

About ANC

ANC is a last mile delivery (LMD) and direct to consumer (D2C) specialist, partnering with many large and emerging retail and e-commerce customers.

Our purpose is to unlock the full potential of a customer's purchase by fulfilling the delivery promise. We do this by being the best at integrated last mile delivery for mixed and complex freight where value is created through exceptional customer outcomes.

We reimagine the experience for the customer for the better. Our DNA of innovation, adaption and reinvention has helped us sustain and grow our business for over 100 years. We are a national business delivering outcomes in ever-expanding ways, taking on challenges to meet customer and consumer expectations, and supporting our delivery agents and people be successful.
- We strive to build exceptional teams that are flexible and offer flexibility.
- We love our clients but obsess over our customers.
- We commit to enhancing brand value, customer sales and reputation.
- We are an extension of our client's brands, ensuring the customer experience is positive and expectations are met.

**The Opportunity**

ANC is seeking to appoint a highly motivated Operations Supervisor to, encourage, inspire, and support our drivers to ensure their day-to-day success.

This pivotal role suits someone who loves to be hands on, working with our drivers and working with multiple cross-functional teams to produce positive delivery experiences.

ANC's operating mandate is to deliver the best possible outcome for clients and their customers by ensuring that every day is a successful day for our fleet of contracted drivers.

The Operations Supervisor is responsible in providing an extremely high level of customer service with the client, their customers and our contractor drivers through effective and efficient onsite support, and management of the allocation, loading and staging processes.

**What we are looking for in an Operations Supervisor**:

- Effective communication skills with an ability to develop and build positive relationships.
- High level of initiative and commitment to achieve results.
- Demonstrated problem analysis and problem-solving ability with a solution focused approach.
- Experienced in allocation and dispatch within the transport industry.
- Demonstrated ability to support and build an exceptional team environment, among staff and/or contractors.
- Experience and understanding of Transport Management Systems (FMS experience desirable)
- Familiarity with the State Road network and how it functions.

**Responsibilities Include**:

- Lead, coach and retain a high-performing team of drivers. Set your team up for success to work safely and productively.
- You will be responsible for building a positive culture and will be accountable for ensuring excellent driver retention rates.
- Lead your driver teams in providing our customers with the best possible experience by ensuring day to day operational excellence.
- Dispatch work to drivers in a fair, impartial and professional manner to enable operational and fleet success.
- Own the futile delivery returns process from end to end, ensuring processes are followed correctly.
- Handle all communication with the client on site, regarding day-to-day operations as the first point of contact, occasionally executing customer bookings when required.
- You will work with the resourcing team to ensure correct fleet levels are maintained and collaborate with the Business Manager for any suggested adjustments to fleet.
- Everyone at ANC is responsible for safety.
- You will work with our drivers and operations team to ensure our robust initiatives are being executed to continue to improve driver safety & wellbeing.

No agencies please