Team Leader

3 days ago

Sydney, New South Wales, Australia Bayside Group Full time

Overview
Recruitment Consultant | Bayside Group - Sydney, NSW. Polestar Australia is seeking a Team Leader for their high performing customer experience team. This role is based full-time in Sydney at Polestar's Artarmon office, reporting to the Customer Care Manager. You will lead a team of Customer Engagement Advisors, coaching, motivating and supporting them to deliver world-class service to Polestar's customers, service partners and internal stakeholders. You will also act as a point for escalations, ensuring operational excellence and contributing to the ongoing evolution of Polestar's customer experience.
Key responsibilities:
Become an inspiring brand ambassador for Polestar, your team and their vision for a sustainable planet
Provision of scheduling, briefing updates, case routing, performance management, coaching and development of your team of Customer Engagement Advisors
Ensure your team providesrespect and excellence in customer service whilst building and maintaining a friendly and professional rapport with customers
Work closely with support functions from headquarters in Sweden and marketing initiatives as required
Provide and maintain operational process libraries, ensuring Customer Engagement Advisors have access to latest product information, Knowledge Manuals and systems
Foster enduring professional relationships with customers on their buying process via online portals
Respond effectively to social media interactions in line with company protocols, overseeing accurate logging of all customer interactions in the CRM system and maintaining compliance with internal standards
Qualifications & Experience
Previous experience with quality assurance frameworks and associated coaching programs is highly advantageous. Locally, experience in Automotive OEM or luxury automotive retail is ideally suited
Superb verbal communication and excellent writing skills
Experience in contact centre environments, email case management and strong data and analysis skills
Experience with live chat case handling, well developed technical skills, social media proficiency, and advanced Microsoft Office abilities
Ideally an understanding and passion for Electric Vehicles (EV) and technology; familiarity with Salesforce CRM, Amazon Connect and Genesys phone systems are advantageous
What do we offer?
Competitive remuneration and an A-Grade office fit-out
Structured learning & career development program opportunities
A dynamic, collaborative and respectful working environment
Health & Well-being initiatives
Applications close 26/9/2025.
To submit your application in strict confidence, click the 'apply' button. For further information, please contact Nitin Gundagowmi on .
To view all Bayside Group job opportunities, visit
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