Investigations Support Officer

1 week ago

Perth, Western Australia Procare Group Full time

Excellent remuneration package including performance incentives
- Career progression opportunities with a leading national provider
- Social Clubs, paid Volunteer Day, quarterly social events + much more

The Procare Group is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia.

We are seeking a motivated and enthusiastic individual to support our Western Australian Investigations unit as the **Investigation Support Officer.**You will work closely with our Investigations team, wider corporate services team and Divisional Managers in ensuring the smooth running of the day to day operations.

**About Us**:
We believe in the power of people and the impact they can have. Our team is our strength, and we foster an environment of collaboration, innovation, inclusiveness, diversity and authenticity. We're all about delivering value for our customers at every interaction.

**About You**:
We're seeking a passionate and driven individual to work as our **Investigation Support Officer**, specifically supporting our Investigations division. We perform personal injury investigations across the whole of WA for clients including large corporations, government entities, self insured companies and for the legal profession.

Experience with operations, administration, customer service and portfolio management will be viewed favourably. This is a face paced role, so an ability to multi-task and adjust to urgent client requests is a must

The role will include a **variety of support, portfolio & coordination tasks** such as:

- Updating our valued clients on the progress of investigation cases & managing portfolio aspects including timeframes, SLA requirements, workflows & resource capacity management;
- Assisting investigators with field enquiries and case administration;
- Liaison with suppliers to coordinate required services for investigators;
- Data entry and administration within our Saas case management system;
- Drafting correspondence for internal and external distribution; and
- A myriad of other interesting support tasks that may be required

**What We Offer**:

- Excellent remuneration package including performance incentives and other benefits;
- A structured Employee Value Proposition including novated lease, purchased leave and salary sacrificing options, paid parental leave, external EAP access and various other financial benefits;
- Career progression & a pathway to future national opportunities across our multi-disciplinary business - plenty of cross-divisional opportunities will present in risk management, cyber incident response, legal, etc;
- A workplace that values their staff, fosters the diversity of our brand & company offering and encourages a collegiate and positive approach in every client & staff interaction;
- Social Clubs, paid Volunteer Day, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and much more

If you're looking to join a focused and driven team, as part of a family started company, have the drive to succeed and take pride in your work, we want to hear from you

**We thank you for your interest in advance. Due to the high volume of interest in this role only suitable applicants** will be contacted.

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