Case Manager

2 weeks ago

Sydney, New South Wales, Australia Just Better Care Full time

Are you passionate about making a positive difference in your local community?
- Passionate about providing top level customer care and service?
- Looking to join a vibrant team who is growing?

We are looking for a permanent full time **HCP** **Care Advisor** to join our caring and dynamic office team in Parramatta

Our Care advisors perform an integral role in ensuring individualised services are developed and delivered to our Home Care Package customers.

**HCP Care Advisors **are responsible for the development, maintenance and review of individualised support plans in consultation with customer, their family or guardians and the key health professionals.

**About us**:
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

**Duties and responsibilities include**:

- Meet, engage and build relationships with clients to develop, refine and achieve their goals
- Build and maintain strong relationships with all stakeholders including government
- Undertake comprehensive customer assessments
- Provide financial and case management services to customers, and representatives where required
- Act as a central point of contact, coordinating and liaising with clients, their families, healthcare providers, social services, and community resources.
- Assist with all end to end HCP and NDIS client intake, including but not limited to client enquiries; client visits and onboarding

**What you will need**:

- Previous case management experience
- Exceptional customer service, negotiation and influencing skills
- Ability to work flexibly to respond to changing customers' needs
- Experience working in a multi-disciplinary team and contribute positively to the team
- Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills
- Current and clear NDIS Worker Screening Clearance & Criminal Record Check
- Current Drivers Licence.

**Next steps**:
**Possible starts with you

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