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Claims Executive

2 weeks ago

Sydney, New South Wales, Australia Marsh Full time

We are seeking a talented individual to join our **HONAN** team at **Marsh**. This role will be based in **Sydney**. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a **Claims Executive** at **Marsh**, you will be responsible for delivering superior claims service, determining proper policy coverage, and managing a portfolio of Strata claims. You will play a crucial role in investigating, evaluating, and negotiating assigned cases while ensuring quality customer service.

**We will count on you to**:

- ** Collaborate and Partner for Client Value**: Establish and maintain strong relationships with claimants, repairers, assessors, and other stakeholders; identify suspicious claims and coordinate investigations; provide insights on claims activity to underwriters.
- ** Inspire with Operational Excellence**: Interpret policy coverage, ensure compliance with statutory guidelines, respond to inquiries within service-level agreements, and maintain professional correspondence with stakeholders.
- ** Satisfy and Reach with New Technologies**: Maintain knowledge of products and processes, attend relevant training, and contribute to process improvements.
- ** Share Knowledge through Data and Analytics**: Provide timely updates to clients on claims progress, set reserves, negotiate settlements, and assist in preparing files for legal proceedings.

**What you need to have**:

- Broad knowledge of the insurance industry and claims processes
- Excellent analytical and negotiation skills
- Strong organizational skills and customer focus
- Exceptional written and verbal communication skills with advanced attention to detail
- Ability to manage multiple tasks and meet deadlines
- 1-2 years of experience in insurance
- Experience working within SLA timeframes
- Tertiary legal qualifications are highly desirable

**What makes you stand out**:

- Previous experience in Strata Insurance or similar fields
- Proven track record of successful claims management
- Familiarity with insurance guidelines and court decisions impacting claims
- Strong interpersonal skills and ability to work collaboratively in a team

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About Marsh**

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.