Customer Experience

5 days ago

Melbourne, Victoria, Australia Scape Full time

**WHO WE ARE?**

Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**THE IDEAL CANDIDATE**

We are seeking passionate and inspired Customer Experience superstars to join a team of legends as they deliver high-quality service to Scape residents.

Love variety in your role? This position offers no two days the same as you deliver quality service to ensure residents' stay at Scape is one to remember.

As the successful Customer Experience superstar, you will act as the first point of contact and be directly responsible for the provision of front-of-house engagement, support and administrative services to all residents, stakeholders, and visitors to the asset in which they are based.

The role of Customer Experience requires:

- Exceptional face-to-face customer service/operations experience
- Strong written and verbal communication skills;
- Excellent organisational skills, with the ability to manage competing priorities, without compromising accuracy and customer service;
- Computer literacy, with proficiency in Microsoft Office suite and experience of Accommodation or Customer Management Software; and
- Exceptional customer service including conflict resolution skills

**PERKS & BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- A day off to celebrate your birthday, however you want
- A recharge day (known affectionately as a Bueller Day)
- 'Escapes' - stay at any of our buildings in any state for up to 5 nights free of charge
- Referral bonuses
- EAP, Sonder & Duress support

**THE FINE PRINT**

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

**No agencies please.**

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