Data & Ai Functional Consultant

7 days ago

Australia Fairview International School Full time

Are you passionate about turning business challenges into smart, data-driven solutions? Do you thrive in fast-paced environments where adaptability, creativity and a "can-do" attitude are essential?
We're looking for a Data & AI Functional Consultant to join our growing team at KeyReply.
What you'll do:
Run engaging client workshops to uncover needs, define problems, and shape impactful AI solutions
Translate business requirements into functional specifications in collaboration with technical teams
Act as a trusted advisor, guiding clients through their Data & AI transformation journey
Support delivery teams in ensuring solutions are aligned with client objectives
Thrive in a dynamic, scale-up culture where no two days are the same
What we're looking for:
Proven experience running C-Suite level client-facing workshops and facilitating cross-functional discussions
Strong background in data, analytics, or AI (you don't need to code, but understand how the tech works)
Outstanding communication and relationship-building skills
Adaptable, proactive, and comfortable navigating ambiguity
A genuine passion for helping clients unlock value through data and emerging technologies
Work on cutting-edge projects with forward-thinking clients across multiple industries
Be part of a high-energy scale-up with big goals and a collaborative culture across the APAC region
Flexible working, real ownership, and opportunities to grow as we do
If you're ready to make an impact and love working at the intersection of people, data, and technology — let's talk.
KeyReply is an enterprise conversation AI platform with knowledge management and customer service automation capabilities. We serve large private, and public healthcare providers and insurance companies. Our Clients include the Ministry of Health, Singapore, National Heart Centre, KK Women's and Children's Hospital, Parkway Hospitals, AIA, and many more.
These organizations have multiple stakeholders, knowledge bases, and divisions with many segmented teams providing customer and employee-facing support. Being able to find information and carry out key transactions and inquiries 24/7 can result in a huge competitive advantage for revenue, customer satisfaction, and operational excellence.
KeyReply intelligently searches through thousands of pages of information. The platform also connects to multiple backend systems to give the customer exactly what they need 24/7, through an intuitive chat format. These enable end-to-end transactions and cross-knowledge domain QnA, which enables customer service turnaround time to be improved by 95%, and speed up information retrieval by more than 3x.
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