Member Service Centre

3 days ago

Sydney, New South Wales, Australia Community And Public Sector Union (Cpsu) - Psu Group Full time

About the role

POSITION DESCRIPTION

Position Title: Member Service Centre (MSC) Organisers

Position Location Sydney, NSW

Classification & Salary: MSC Organiser 1.1, $79,349 per annum + 15.4% superannuation

CONDITIONS OF EMPLOYMENT
- flexible work practices and access to accrued days off
- best practice leave provisions including paid primary carer leave (26 weeks) and supporting partner leave (six weeks); and paid family violence leave (20 days pro rata per annum, non-cumulative)
- employer super contributions on paid or unpaid parental leave for a period equal to a maximum of 52 weeks
- a comprehensive Employee Assistance Program
- a strong commitment to training and development
- health and well being initiatives
- salary sacrificing.

Position reports to: Director of MSC & Team Leader

Positions reporting to this position are: Nil

Overview of Position
The primary function of this role is to provide information, support, advice and representation to members on issues that affect their working lives. The MSC Telephone Organiser operates in a very dynamic, complex and constantly changing environment requiring flexibility and openness to new ideas and approaches.

The MSC Telephone Organiser is an entry-level position with potential career development to a workplace organising role. A comprehensive training program is provided.

The position will report to the Director of the MSC and the Team Leader and will be focused on meeting key union objectives of:

- helping members achieve fairness at work, job security, and the best possible pay and decent conditions
- being a union that most employees want to join
- promoting our members' issues in the public and political arena

Is this you?
- A passion for social justice and community campaigning or experience with progressive organisations or social justice causes.
- An ability and confidence to inspire, engage, develop and lead people to take action through positive conversations.
- An understanding that your work will always focus on recruitment and retention and growing our Union.
- A strong eagerness to work with people from diverse backgrounds to make a difference.

The CPSU will provide support and development to the successful applicant.

SELECTION CRITERIA

REQUIRED SKILLS, KNOWLEDGE & ABILITY

Essential
- A commitment to union values and principles, helping others and making a contribution to society
- Committed to high service standards
- Demonstrated high-level communication skills
- Confident and enjoys dealing with people over the phone
- Capable of dealing with peak inbound phone call demands
- Ability to work as part of a team and independently
- Good record-keeping skills
- Demonstrated ability to use a PC and related commercial software packages, particularly Microsoft Word, Excel, and Outlook
- Experience working with a membership based relational database package

Desirable
- Experience as a union activist or delegate
- Involvement in union, community, student, environment or other campaigns/collective activities
- Previous experience processing payments and membership records over the phone
- Outbound calling experience, survey data collection
- Answering industrial inquiries and advising delegates and members
- Managing individual industrial cases such as Workers Compensation

Position Description : MSC Organisers PD - Feb23

PBA3

Profession: #Advocacy

Sector: #Government, #Union

  • Service Centre Manager

    2 days ago

    Sydney, New South Wales, Australia Service Nsw Full time

    **Service Centre Manager (Service Centres)****Salary: Service NSW Grade 7/8 starting at $98,941 base plus employer's contribution to superannuation and annual leave loading****Location: Mittagong and Bega Service Centres****Employment Status: Full-time - ongoing and temporary opportunities**We are currently recruiting for the position of Service Centre...

  • Member Service Centre Organiser

    2 days ago

    Sydney, New South Wales, Australia beBeeService Full time $79,449 - $94,793

    Job Title: Member Service Centre OrganiserWe are seeking a highly motivated and customer-focused individual to join our team as a Member Service Centre (MSC) Organiser.This is an exciting opportunity for someone who is passionate about delivering exceptional service and supporting union members in their working lives.About the Role:Provide expert advice and...

  • Member Service Centre

    2 days ago

    Sydney, New South Wales, Australia Community And Public Sector Union (Cpsu) - Psu Group Full time

    About the rolePosition Title: Member Service Centre (MSC) OrganisersPosition Location Sydney, NSWClassification & Salary: MSC Organiser 1.1, $79,349 per annum + 15.4% superannuationCONDITIONS OF EMPLOYMENT- flexible work practices and access to accrued days off- best practice leave provisions including paid primary carer leave (26 weeks) and supporting...

  • Member Service Centre

    3 days ago

    Sydney, New South Wales, Australia Cpsu-Psu Group Full time

    **Position Title**:Member Service Centre (MSC) Organisers**Position Location **Sydney, NSW**Classification & Salary**:MSC Organiser 1.1, $79,349 per annum + 15.4% superannuation**CONDITIONS OF EMPLOYMENT**- flexible work practices and access to accrued days off- best practice leave provisions including paid primary carer leave (26 weeks) and supporting...

  • Member Service Centre

    3 days ago

    Sydney, New South Wales, Australia Community & Public Sector Union (CPSU - PSU Group) Full time $104,000 - $130,878 per year

    POSITION DESCRIPTIONPosition Title:Member Service Centre (MSC) OrganiserPosition Location:Sydney, NSWEmployment Status:Full time/Ongoing, subject to 6 months' probationClassification & Salary:MSC Organiser 1.1, $90,549 per annum + 15.4% superannuationPosition reports to:Director of MSC & Team LeaderPositions reporting to this position are:   NilCONDITIONS...

  • Service Centre Manager

    2 days ago

    Sydney, New South Wales, Australia Tomra Full time

    Company DescriptionAt TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we've pushed boundaries globally and we'll continue to drive greater resource responsibility throughout industries and society. Here in Australia, our reverse...

  • Excellent Centre

    3 days ago

    Sydney, New South Wales, Australia Maroubra Junction Early Education Centre Full time

    **If you are an enthusiastic, innovative Early Childhood Educator looking for an opportunity to work and teach in an exciting Early Childhood setting, this is the job for you**Maroubra Junction Early Education Centre is an award winning, progressive LDC located in the heart of Maroubra Junction. The centre is equipped with the latest technology as well as...

  • Centre Leader

    2 days ago

    Sydney, New South Wales, Australia Thrive Early Learning Centre Full time

    **About Thrive**Since 2016, Thrive Early Learning Centres has experienced significant success and growth. We are founded by our clear vision 'Being committed to your child's future through creating lifelong learning experiences which will expose your child to a rich and stimulating learning environment where you and your family will feel secure, loved and...

  • Workshop Manager – Automotive Service Centre

    5 days ago

    Sydney, New South Wales, Australia Hills Auto Centre Full time $104,000 - $130,878 per year

    Step Into Leadership – Workshop ManagerLocation: Hills District, Sydney | Family-Owned & Growing BusinessAbout UsHills Auto Centre is a proudly family-owned and operated automotive service centre located in the heart of Sydney's Hills District—just 1km from the Cumberland Highway and 2kms from the M2 Motorway.With more than a decade of service, we've...

  • Centre Manager @

    1 day ago

    Sydney, New South Wales, Australia Scribbles And Giggles Childcare Centre Full time

    At Scribbles and Giggles Childcare Centres your Ambition and work ethic are recognized and rewarded and your aspiration to accelerate your career is supported through ongoing coaching, development and training to perform at your best. We welcome you to join our team to help us make education fun for the little members of our community**Scribbles and Giggles...