Account Manager

OverviewAccount Manager role at Telstra.
Telstra is an iconic Aussie brand with a global footprint.
Our purpose is to build a connected future so everyone can thrive.
We're about providing the best experience and delivering the best tech on the best network.What We OfferPerformance-related payAccess to thousands of learning programs to level upGlobal presence across 22 countries; opportunities to work where we do businessPurchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)About the teamTelstra Business - Telstra Business Technology Centers provides IT and business support to Telstra's business customers.
The TBTC network provides Communications and ICT solutions to small and medium Telstra business customers.
The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions.
That means less time troubleshooting tech, and more time taking care of business.FY26 is the year of growth and as a team we have a laser sharp focus on four pillars:Brilliant people and partnershipsCustomer obsessionResponsible growth and returnsAbout the roleAs an Account Manager, you use your excellent customer service skills to deliver against the following responsibilities:Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.Meet individual and team sales and performance KPIsContinue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutionsIdentify areas of improvement and actively embrace change and technology to better support our business customersThis is a permanent full-time on-site role based in Liverpool, Sydney, NSW.QualificationsTo be successful in the role, you'll bring skills and experience in:An excellent communicator with strong interpersonal, engagement and presentation skills who can present to the executives or the willingness to learn these skillsStrategic thinking with the ability to adapt to changeAble to make impact on the TBTC's performance and team engagement and culture.Demonstrated commitment to relationship building and working in partnership with key stakeholders is desirableDesired skillsSkills that will be favored but not essential:Understand the business plus and Telstra SMB customer base.Understand the day-to-day operations and what to expect in a TBTCSound knowledge of how channels work and a strong understanding of the marketExperience in Cisco and Microsoft solutions.How to applyIf this opportunity sounds like a perfect fit for you, we'd encourage you to apply
Please attach your CV when applying.Additional informationAs part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We are committed to diversity and inclusion and encourage applicants from diverse backgrounds.
We have zero tolerance for harassment and prioritize a safe, inclusive workplace where everyone can thrive.
We are aware of accessibility limitations and are working to improve this.
If you require information in an alternate format, contact our Talent Acquisition team via Telstra Careers.
#J-18808-Ljbffr