Small Business Banker

2 weeks ago

Bendigo, Victoria, Australia Nab - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- North West region

**SMALL BUSINESS BANKER - North Central Victoria**

Small Business is an energetic and highly engaged division within NAB, providing full-service support to our valuable small business customers. We encourage their business growth and support their personal journeys because our customers depend upon the resilience and courage of experienced bankers like you to guide them through challenges and develop long-term, trusted partnerships.
- Be supported to grow your career at NAB.
- Make a real difference for our customers and communities.
- Join a team of high performing individuals.

**In this Small Business Banker role, you will**
- Undertake sales related requirements for a portfolio of Small Business Agri & Diversified customers.
- Build relationships with Business Partners to create and action new business opportunities and support our customers.
- Action and manage Salesforce opportunities & national leads.
- Increase our customers 'Mybank' footprint and undertake retention related activities for existing customers.
- Perform credit analysis and approve requests for temporary excesses/increased limit requirements.
- Provide coaching, lead actions and role model great behaviours across the broader business.
- Managing lending and product requests for small business customers.
- Understanding customers business needs to provide holistic banking solutions.
- Increasing the portion of 'Mybank' customers within the portfolio with the number of interactions and referrals.
- Accountable for managing customer complaints and escalations until resolution is reached.
- Coaching and development of less experienced bankers within the team and developing associates.
- Drive customer portfolio risk and compliance.
- Establish and maintain Working Relationships with key stakeholders (Retail, NAB Partners and other Business Partners).

**What you'll bring**
- A genuine passion for customer service.
- Demonstrated experience in a lending role.
- Experience in managing customer relationships, and the credit process.
- A strong financial/business acumen.
- Problem solving, time management, critical thinking and negotiation skills

**A diverse and inclusive workplace works better for everyone**
We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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