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Service Delivery Coordinator
2 weeks ago
Gain experience in international business from the biggest shipping line in Australia
This role is dedicated to the Western Australian time zone. 10am-7pm or 11pm to 8pm (daylight savings dependant)
**Culture & Benefits**:
We endeavour for Better Ways in everything we do; our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.
As part of our Employee Experience offering, CMA CGM offers a number of perks including:
Flexible working options
Annual health checks for all employees
Study leave and study reimbursement
Discounted car parking at the DFO South Wharf
Novated car leasing
Social Club activities all year round
Discounts at selected food outlets
Discounted access to Push Fitness
Opportunity to participate in volunteer initiatives
Access to 3000+ learning resources and courses
Opportunity for career development in Asia Pacific, Europe and other office locations globally
Jump Aboard for #betterways
**About the Role**:
Provide excellent customer care and assist customers with all import queries (arrival, trans-shipment, documentation, Customs, operational issues, etc)
Coordinate with both internal and external parties, including Australian Government entities to ensure smooth and compliant delivery of import cargo across all nominated ports and terminals
Perform change of destination, at customer's request
Coordinate with Operations, Vessel Planners and Transhipment Teams to meet deadlines
Manage invoice amendments based on audit requests
Ensure customer complaints are reported to the Import Desk Team Leader and or Import Desk Manager
**To be successful in this role, you will need**:
Completing of year 12 or equivalent or tertiary qualifications in relevant fields
1-3 years of experience in customer service roles
Customer oriented approach with excellent communications skills, both written and verbal
Problem-solving skills with the ability to foster relationships with customers
Able to multitask and work autonomously with minimum supervision
If you are a New Zealand citizen and looking to relocate to Melbourne, Australia, you are more than welcome to apply.
Please note that remote working in overseas locations are not considered.
**About Us**:
We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.
Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.
As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our evolving business. We are growing and changing the way we serve our customers.
If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you
