Client Service Officer

5 days ago

Adelaide, South Australia Audika Australia Full time

Overview
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss.
Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics who provide hearing services to our valued clients.
We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
Responsibilities
We are looking for a passionate and dynamic customer service individual, who loves to help people, to be a Clinic Co-ordinator supporting Audika Hearing Clinic in Marion Diagonal, Adelaide on a part-time basis (2 days a week - Thursday & Friday, 9am – 5pm, no weekends).
This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers' experience.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.
You will learn about all our products, services, our competitive advantages, and government funding programs.
With this knowledge, you will apply tailored client-specific sales strategies ensuring they get the best possible solutions.
Requirements / Qualifications
Previous administration or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
Experience working with an older demographic, preferred
Strong interpersonal communication skills and empathy for clients to support their hearing journey
Higher School Certificate (HSC) or TAFE Qualification
Computer literacy skills
What's in it for you
Permanent Part Time role in an established global organisation
Performance incentives
Supportive hearing care team
Professional development through clear career path and professional training
MyRewards program – discounts to more than 300 retailers and services across Australia
Online Wellbeing centre – activities, workouts, meditations, nutritional and financial advice
Employee Assistance Program
Birthday and Christmas gifts
Our Values
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.
We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.
We believe that it all starts from our employees, who make this happen.
We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.
We create trust
We are Team-players
We create innovative solutions
We apply a can-do attitude in everything we do.
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