Metro Field Service Manager

**FIELD SERVICE MANAGER**

**Western Sydney**

**ABOUT COCA-COLA EUROPACIFIC PARTNERS**:
Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We make, move and sell some the world's most loved brands - serving 600 million consumers and helping 1.75 million customers across 29 countries grow. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.

Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Barista Brothers, Jim Beam, Canadian Club and Grinders Coffee.

We're proud to be part of the Australian community and recognise the importance of giving something back. In addition to our efforts on wellbeing, recycling and sustainability, together with Coca-Cola South Pacific we distribute $1.1 million annually to local charities through the Coca-Cola Australia Foundation.

At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. As an employer, as a place to work, and as a business. Because when we actually represent the society we serve. Everyone is truly welcome. Everyone In - no one left out

**The role**:
A core element of CCEP's growth strategy rests on the upkeep of CCEP's equipment. The purpose and responsibilities of the EQS Field Service Manager is to engage, inspire, motivate and energize the Field Service team and CCEP contractors to ensure that customer needs for equipment service and installation are met in a timely and professional manner. This includes but is not limited to Glass Door Merchandisers, Air Curtain Coolers, Fountain dispensing equipment, vending machines, frozen beverage equipment and coffee machines. This role will require you keep yourself, your colleagues, our team members, our customers and our consumers safe at all times, whilst providing the best possible customer service, providing quality service by ensuring equipment is repaired on the first visit, providing service at the lowest sustainable cost and adhering to standard processes and correct use of IT tools.

**Key responsibilities**:
As the Field Service Manager, the key responsibilities for this role include, but are not limited to;

Leadership
- Communicate business plan and KPI objectives
- Drive accountability through Team Managers of in field routines
- Track performance to KPI objectives and financial/activity targets
- Train, coach and develop team members (Conduct regular, realistic discussions with employees about their performance and development)

Safety Behaviour:

- Demonstrates and model Safe Behaviours
- Develop and distribute Toolbox Talks
- Safety compliance

Customer Service:

- Actively manage outstanding and aged calls
- Review calls in each area and implement countermeasures to minimize outstanding calls
- SOT to meet CCA's required service levels
- All Field Service activities meet CCA quality standards

Planning
- Manage rosters to ensure that Technicians are available to service and repair equipment in accordance with the needs of the business, in addition to leave planning
- Work closely with coordinators to manage QA, PM, QMP and installs schedule planning

Financial Management
- Manage cost centre in relation to budget and implement countermeasures to meet or exceed budget requirements
- Review and approve invoices

**Experience**:

- Strong understanding and experience in Equipment and Services department, and external trends in service optimisation and sustainability
- Systems implementation and optimisation experience.
- Proficient in systems knowledge (e.g. SAP, MyApps, OSP, Microsoft suite)
- Ability to manage cost centre and budgets
- 5+ years' experience in managing teams
- Confident communication abilities with all levels of stakeholders
- Proven ability to problem solve and make quick decisions under time constraints
- Proven relationship management experience in particular working collaboratively and cross functionally, developing and maintaining relationships with key stakeholders.
- Agile in ways of working and being able to prioritise multiple initiatives / resources.
- Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure.
- Excellent time management and organisational capabilities
- Techology certification/qualification in specialist area, or in a discipline relevant to Safety / FMCG / Supply Chain / Business or Commerce (desirable but not required)

**THE BENEFITS**:

- Award-winning training and development that will set you up for future success - who knows where your CCEP career path will lead you?
- Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster, Rekorderlig Cider and more).
- Access to additional benefits including Fitness Passport & discounts with o