Receptionist / Housekeeper - Yha Apollo Bay

2 weeks ago

Melbourne, Victoria, Australia Yha Australia Full time

Hospitality award rate + penalty rates
- Training and development opportunties
- Discounts on accommodation, travel & tours

**About us**:
**YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

YHA Apollo Bay is the perfect stay for guests on a road trip along the famous Great Ocean Road. YHA Apollo Bay is eco-certified and uses a range of energy and water saving techniques to reduce its impact on the environment while maintaining functionality and comfort. This is a great opportunity

**About the role**:
**Day-to-day duties include**:
**Front desk**: Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere, answering guest queries and providing helpful local knowledge and recommendations, checking in and out guests and providing them with information that will assist in an enjoyable stay, resolving any guest concerns or disputes and escalating to relevant management when appropriate.

**Housekeeping**:duties include refreshing communal spaces, bathrooms and accommodation rooms, kitchens, monitoring and replenishing stock and ensuring our property remains sparkling clean.
What are we looking for?

**What are we looking for**:

- Previous experience in front desk reception, customer service and commercial cleaning in an accommodation setting.
- Good time management skills and the ability to work well under pressure
- Flexible availability 24/7 roster including night shifts, weekends and public holidays
- Excellent communication skills verbal and written

**What's in it for you**:

- Access to benefits and discounts across the YHA national network of properties.
- Professional development and career opportunity support across the YHA organisation and network.
- Yearly social events to the snowy mountains and other locations for team building and fun
- We embrace diversity, celebrate the cultural holidays that are important to you.
- Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program

**Our Culture**:
At** YHA, **you can expect to be treated with dignity and respect.** **We're committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**_We encourage Aboriginal and Torres Strait Islander people to apply._

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