Hotel Receptionist

2 weeks ago

Sydney, New South Wales, Australia Apx Hotels Apartments Full time

**Job description**

Be the Face of Hospitality
We are seeking Guest Service Agents / Hotel Receptionists to join our dynamic front office team. We welcome individuals with a passion for delivering exceptional customer service.

Applicants must be able to work full time shifts which may change as per the roster.

About Us
We operate a diverse portfolio of hotels and apartments, offering a premium experience for business and leisure travelers alike. We are committed to providing a "home away from home" atmosphere, ensuring our guests enjoy comfort, convenience, and outstanding service.

Your Key Responsibilities:

- Greet and welcome guests with a warm, friendly attitude
- Assist with check-in and check-out procedures efficiently
- Handle guest inquiries, reservations, and special requests
- Provide local knowledge and recommendations to enhance guest experiences
- Process payments and maintain accurate financial records
- Work collaboratively with housekeeping and other departments
- Check guest rooms to ensure comfort, cleanliness, and readiness
- Ensure the front desk and lobby remain clean and organized
- Uphold company policies and strive for continuous improvement

What We're Looking For:
? Experience in hotel reception / guest services (highly regarded but not essential)
? Knowledge of PMS software (e.g., Opera, RMS) - training available
? Strong communication & interpersonal skills
? Ability to multitask & stay calm under pressure in a fast-paced environment
? Professional appearance and positive attitude
? Flexibility to work shifts, including evenings, weekends & public holidays
? Ability to handle challenges with professionalism and empathy

Why Join Us?
- Competitive salary + performance incentives
- Flexible work options (full-time, part-time )
- Training & career development opportunities
- Supportive team environment in a growing hospitality group

How to Apply:
Pay: $25.00 - $27.00 per hour

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

Pay: $25.00 - $27.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Hotel: 1 year (preferred)

Work Authorisation:

- Australia (required)

**Location**:

- Parramatta NSW 2150 (required)

Work Location: In person

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