Team Leader

3 days ago

Gold Coast, Queensland, Australia Gotcha Robina Full time

**ABOUT US**

Gotcha Fresh Tea is a unique offering in the Australian tea space, much more than another 'bubble tea', Gotcha Fresh Tea is freshly brewed and made for each individual order.

At GOTCHA, you'll find a passion and commitment to excellence, an emphasis on respects in how we treat our customers and each other.

We are growing in dynamic ways and recognise that the right people whose values match those of the business, will enable us to continue our success.

**ABOUT THE ROLE**

In the role of Team Leader at Gotcha Robina, a day in your life will include:
1. Store Operations & Efficiency
- Oversee daily store operations to ensure smooth and efficient workflow.
- Manage opening and closing procedures, including cash handling, POS reconciliation, and stock checks.
- Maintain store cleanliness, hygiene, and presentation in compliance with company and food safety standards.

2. Team Leadership & Staff Development
- Lead, train, and motivate team members to deliver high-quality service and beverages.
- Assign tasks, monitor staff performance, and provide coaching to improve efficiency.
- Foster a positive and team-oriented work environment.
- Assist with staff scheduling to ensure adequate coverage during peak hours.

3. Customer Experience & Brand Representation
- Provide an exceptional customer experience by ensuring fast, friendly, and efficient service.
- Address customer inquiries, complaints, and feedback professionally.
- Educate customers about Gotcha Fresh Tea's unique premium tea offerings and encourage product recommendations.
- Promote upselling of limited-edition collaborations (e.g., Pokémon, Hello Kitty, SpongeBob) and exclusive tumblers.

4. Inventory & Stock Management
- Monitor stock levels and place orders to ensure availability of fresh ingredients and supplies.
- Minimize waste through proper portion control, storage, and quality checks.
- Conduct regular stocktakes and report discrepancies to store management.

5. Sales & Marketing Support
- Actively participate in executing store promotions, new product launches, and loyalty programs.
- Assist with in-store content creation for social media marketing campaigns.
- Encourage customers to engage with Gotcha Fresh Tea Robina's social media pages.
- Support local marketing initiatives to drive foot traffic and increase sales.

6. Compliance & Safety
- Ensure all staff adhere to food safety regulations and company policies.
- Maintain a safe work environment, addressing and reporting any hazards or incidents.
- Stay updated with health and safety protocols, ensuring compliance at all times

**EMPLOYER QUESTION**
- How many years' experience do you have as a Team leader?
- Which of the following statements best describes your right to work in Australia?
- Are you available to work on a rotating roster?
- What's your preferred work type?

**Job Types**: Full-time, Part-time

**Benefits**:

- Employee discount

**Experience**:

- Store management: 1 year (required)

Work Location: In person

Application Deadline: 03/05/2025

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