Express Claims Advisor

Express Claims Advisor - Workers Compensation
Join to apply for theExpress Claims Advisor - Workers Compensationrole atZurich Australia.
Location: West Perth, with the office relocating to the Perth CBD from November 2025.
Hybrid working with a mix of in-office and work-from-home flexibility.
What you'll do
Manage claims end-to-end: Oversee low-complexity Workers Compensation claims from start to finish, ensuring a smooth and timely resolution.
Confirm coverage & assess liability: Gather facts, apply relevant laws, and issue appropriate notices and correspondence for new and ongoing claims.
Keep data accurate: Capture and update claims information in line with best practices and compliance standards.
Follow Zurich standards: Ensure all claims activities meet Zurich's governance requirements, policies, procedures, and relevant Workers Compensation legislation.
Communicate proactively: Provide regular updates and support to customers, ensuring they feel informed and cared for throughout their claim.
Coordinate medical support: Organize medical examinations and investigations to help customers return to work.
Support your team: Assist with workload by helping colleagues with administrative tasks, updating records, and ensuring documentation is complete and accurate.
Contribute to improvement: Participate in team projects, follow established procedures, and seek guidance when needed to maintain high quality and consistency.
Qualifications
Experience: You have managed end-to-end claims, including assessing liability, gathering information, and working towards timely resolution.
Ideally, you bring 1–2 years' experience handling Workers Compensation claims.
Knowledge: Familiarity with relevant Workers Compensation legislation, policies, and compliance requirements is an advantage.
Customer focus: You have a background in a customer-facing role, with a strong focus on delivering positive experiences and effective communication.
Analytical skills: You can analyse information, interpret legislation, and make well-informed decisions.
Professional skills: You have experience working in a professional office environment, demonstrating strong computer literacy, excellent organisational skills, and the ability to manage multiple tasks.
Teamwork: Active collaboration with team members and a responsive approach to supporting the team and manager.
Belong.
Zurich is here to support you
5 weeks of annual leave for permanent staff through the Z leave initiative, plus 15 days of personal/carer's leave and access to Family Care (parential leave).
Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
Wellbeing supports, including a AUD$500 wellbeing payment per year and a AUD$295 new starter e-voucher for your work-from-home setup, with other benefits through the Shine portal.
Growth opportunities through award-winning training programs and a culture that supports development and individuality.
Global, diverse and inclusive teams with opportunities across more than 200 countries.
Volunteering and Green Star rated offices; tree planting for every new employee.
Recognition as an employer of choice (WGEA; Family Inclusive Workplace; Gold AWEI Employer; Pride in Diversity, etc.).
Zurich is an equal opportunity employer.
We are committed to a recruitment process that is fair and accessible for all candidates.
If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
General Business
Industries
Insurance and Financial Services
Referrals increase your chances of interviewing at Zurich Australia by 2x
Leederville, Western Australia, Australia; Perth, Western Australia, Australia; Welshpool, Western Australia, Australia — 2 weeks ago to 2 days ago
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