Customer Success Specialist

**About Us**

Moncel is one of the fastest-growing companies in the online education space. With 7 international brands, and operations in Australia, Canada and the United States, we are an exciting blend of the technology and learning sectors. Our company is made up of a rapidly growing team of talented professionals, focused on delivering the highest standard of online training to the food and hospitality sectors worldwide.

Over the last decade, our start-up has grown from a small team of 2 in Brisbane, Australia to a global group determined to improve the way online education is performed.

In addition to our business goals in commercial training & education services, we are proud of our commitments to charitable activities. Moncel regularly engages with and donates to organizations that support the community in the area of public health, as well as helping feed tens of thousands of people each year.

**About the Role**

The Customer Success Specialist is part of our sales team and the main contact between our customers and Moncel, with the responsibility of developing the business through acquiring new relationships and optimizing our current ones. The Customer Success Specialist will need to be able to uncover new opportunities to propose to relevant stakeholders, both internally as well as to our customers. In addition, a Customer Success Specialist must be able to analyse their assigned market to maintain a competitive edge over our competition and then report back their findings through weekly and monthly meetings.

**What You'll Do**:

- Develop long-lasting relationships with key clients to enable Moncel's growth in the Australian market
- Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Moncel's competitiveness
- Leverage product offerings to match market demands to maximise our ability to convert passive customers into active ones
- Deliver on country KPIs, growth targets and country strategic initiatives
- Leverage analytical and problem-solving skills to identify new opportunities to grow Moncel's business
- Inform clients of both new and existing courses offered
- Support the Sales & Service Manager in preparing country reporting for senior stakeholders
- Handle and document prospective client inquiries regarding requests for service
- Problem-solve issues related to client care and service
- Participate in ongoing internal and/or external continuing education activities
- Actively cross-sell our suite of services to our client base

**Who You Are/What You Have**
- Exceptional organisational and interpersonal skills; proven ability to work independently
- Proven ability to multi-task while meeting challenging deadlines for multiple clients at a time
- Experience in internet/e-commerce preferred
- Team player with a professional "get it done" attitude and work ethic
- Proven success in acquiring, building & maintaining long-term customer relationships
- Adapts well to change and is able to work in a fast-paced environment
- Ability to create new, innovative ideas

**Your Qualifications**
- Minimum 2-5 years of experience in business development and/or account management
- Fluency in English required
- Experience in Tech/E-commerce industry is a plus
- Bachelor's degree required
- Must have legal authorisation to work in Australia

**What we're offering**:

- Varied experience in a fast-growing tech business
- Competitive salary package
- Flexible work arrangements
- Positive & energetic workplace
- Participation in industry events
- Ongoing training & development

**Please Note**

We are an equal-opportunity employer. All applicants must be authorised to work in Australia. Any applicants not meeting this criterion will not be considered eligible for the position.