Customer Service Agents

24 hours ago

Sydney, New South Wales, Australia Total Resource Solutions Full time

**Customer Service Agent**

Customer Service Agents are required by a NSW Government Department in Parramatta (hybrid WFH) on an initial 12-month contract. This role will work across either an accounts payment assistance or rebate team to deliver high quality customer service and administration

**Key accountabilities**:

- Assessing customer eligibility for government support and working with energy retailers to assist customers with seeking additional supports.
- Ensure all communications are to take place with empathy, particularly when interacting with vulnerable or stressed customers.
- Deliver high-quality customer service and meet KPIs.

**Selection criteria**:

- Proven customer service experience in a fast=paced call/contact centre environment
- Effective and timely communication skills
- Proactive and can-do attitude
- Excellent attention to detail
- Integrity and empathy
- Excellent phone manner

**#SCR-Gavin-Williams-2

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