Claims Specialist

1 week ago

Melbourne, Victoria, Australia Coles Supermarkets Full time

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

**About the team**:
Coles Group Team Cover protects our team members, customers and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps our Group achieve its business outcomes.

As a national team, Coles Group Team Cover engages and collaborates across the entire Coles family to minimise the impact of workplace injury and help ensure our Team Members come home safely every day. In unfortunate cases of workplace accident or injury, we seek to support our Team Members, so they can concentrate on recovering and come back to work as soon as possible.

**About the role**:
As the Claims Specialist - Workers Compensation, you'll report to the Liability and Compliance Manager, you will be responsible for managing the portfolio of Victorian claims.
In this role you'll effectively manage a portfolio of workers compensation claims in collaboration with stakeholders to reduce workers compensation liabilities and minimise the impact of workplace injury

You'll also:

- Manage a portfolio of workers compensation claims in accordance with state laws and policies to reduce the impact of workplace injury whilst ensuring that Injured Team Members receive their correct entitlements and are aware of their rights and responsibilities.
- Facilitate quick resolution of workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, collaboration and continuous improvement in claims management
- Co-ordinate and manage external service providers and gather information from internal stakeholders to effectively manage the claim

**About you and your skills**:
To be successful in this position you'll have a strong understanding of customer service and experience interfacing into customers in difficult situations and ideally some claims management experience of 1-2 years, preferably in workers compensation

You'll also need:

- A qualification or certification in a health or business-related field (highly desirable
- Basic understanding of workers compensation claim management
- Excellent written and verbal communication skills
- Microsoft Office suite of products
- Electronic Information Management systems
- Claims Management Information systems

LI-TP1

With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

Job ID: 131886

Employment Type: Full time

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