Operations Manager Robina Town Centre

2 weeks ago

Gold Coast, Queensland, Australia Trident Administrative Services Full time

Career progression
- Attractive salary
- Work at a Premium Retail Centre

**Position Title: Operations Manager**

**Location**: Robina Town Centre
**Employment Type**: Full-time
**Salary**:Attractive package of $95,000 per annum**
**Flexible Working Options May Be Available**

**About Us**

**Trident Services Australia Pty Ltd** is a leading provider of integrated services, offering cleaning and security solutions across retail centres and airports throughout Australia. We take pride in delivering proactive, efficient, and well-managed services that consistently exceed our clients' expectations. Our team is committed to operational excellence, innovation, and building strong, lasting partnerships.

**Lead with Purpose. Operate with Excellence.**

This is a fantastic opportunity for career advancement, offering the opportunity to make a meaningful impact—supported by an **attractive annual salary of $95,000**.

**Key Responsibilities**:
**Operational Leadership**
- Oversee all aspects of operations to ensure services are delivered efficiently, on schedule, and within budget.
- Design and optimize workflows that align with business objectives and meet customer needs.
- Track and analyze performance metrics to continuously improve service delivery.

**Team Leadership**
- Manage, mentor, and develop a team of operations professionals to ensure high performance and growth.
- Foster a positive team culture that emphasizes collaboration, innovation, and accountability.

**Cross-Functional Coordination**
- Act as the central point of contact between departments including IT, logistics, business support, and external contractors.
- Ensure seamless communication and integration of operations across teams.

**Customer & Stakeholder Focus**
- Maintain strong relationships with internal and external stakeholders.
- Proactively identify and resolve issues affecting service quality and customer satisfaction.

**Process Improvement**
- Identify opportunities for operational improvements and automation.
- Implement best practices to enhance efficiency, reduce costs, and improve service quality.

**Reporting & Analysis**
- Prepare regular reports on operational performance and trends.
- Use data to inform strategic decisions and highlight areas for improvement.

**Risk & Compliance**
- Identify risks that could impact service delivery and develop mitigation strategies.
- Ensure compliance with relevant regulations and internal standards.

**Qualifications & Experience**
- Minimum 5 years' experience in operations or service delivery, including team leadership.
- Strong knowledge of operational processes, workflow optimization, and cross-functional collaboration.
- Excellent communication, leadership, and analytical skills.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Bachelor's degree in Business, Operations Management, or a related field (preferred but not required).

**Desirable**:

- Experience with service management or customer service platforms.
- Project management experience or relevant certification.

**What We Offer**
- **Attractive salary package of $95,000 per annum.**:

- A supportive and collaborative work culture based at Robina Town Centre.
- Flexible working arrangements to support your work-life balance.
- Opportunities for professional growth and the chance to lead impactful change during the contract period.
- A role where your leadership and ideas will shape real operational outcomes.

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