Group Reservations Coordinator

3 days ago

Perth, Western Australia Crown Perth Full time

**Group Reservations Coordinator**
- Your mission: To create memorable experiences for guests by delivering exceptional standards and outstanding service.
- Crown Perth is one of Western Australia's largest tourist destinations, attracting more than nine million local, interstate, and international visitors per year. Comprised of three high quality hotels, a world-class convention centre, gaming facilities, and a range of award-winning food and beverage outlets, Crown Perth provides customers with an exceptional range of entertainment and tourism offerings.
- Our Group Reservations team has an opportunity available for a professional and motivated individual to join as a Group Reservations Coordinator looking after our Crown Perth Hotels including Crown Towers, Crown Metropol and Crown Promenade.
- The Group Reservations Coordinator is responsible for liaising with travel and wholesale agents, companies, PCO's and social/leisure contacts for their group's requirements. Group Reservations Coordinator takes ownership for all aspects of a group booking and is required to communicate the details to all relevant departments within Crown in a timely, efficient, and professional manner in accordance with Crown's brand guidelines.
- Essential Criteria
- Extensive experience in a customer service role
- Proficiency with Microsoft Office suite of products
- Advanced time management and organisational skills
- Ability to analyse problems, identify and implement appropriate solutions
- Preferred Criteria
- Experience within the Travel / Hospitality industry
- Experience in Opera Property Management System and/or Delphi Advanced
- Applications Close COB Monday 15th May
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

**Primary Location***: Perth

**Position Status***: Full Time

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