Client Service Officer

2 weeks ago

Newcastle, New South Wales, Australia Hunter New England Local Health District Full time

**Remuneration**:$34.46 - $35.54 per hour + Superannuation
**Location**:James Fletcher Hospital | Newcastle
**Employment Type**: Permanent Part Time
**Position Classification**: Administration Level 3
**Hours Per Week**: 8 hours per week
**Requisition ID**: REQ543920
**Closing Date: Sunday 2nd February 2025**

**Supporting mental health care with expertise, compassion and dedication**_Join us at James Fletcher Hospital and become a part of a progressive team making a real difference in the lives of the community._**

**Where you will be working**
Join the dedicated team at Mental Health Intake Services, a vital hub for mental health care located in the heart of Newcastle. Serving the entire Hunter New England Local Health District, this dynamic service operates 24/7, supported by a team of skilled mental health professionals.
Through three comprehensive service streams, we deliver exceptional care and support to those in need across the region.

**What you will be doing**
This position will provide administrative support to a multidiscipline team of Mental Health Clinicians and is responsible for processing incoming referrals to the Mental Health Line.

**Essential Requirements**:

- iPM and Chime experience
- Working knowledge of RiMs, Microsoft Outlook, Health Roster, and iProcurement

This is an 8-hour-per-week role, with working hours from 10:00 AM to 6:30 PM. Although Thursdays are preferred, there is flexibility to negotiate the day.

**About You**

**Training and Support**
As part of this role, you will receive comprehensive support and ongoing education to ensure your success and professional development.

This includes:

- Comprehensive Induction Program: Covering essential aspects such as facility orientation, fire safety, and workplace protocols to ensure you feel confident and prepared in your environment.
- Access to the MyHealthLearning Platform: A wide range of online courses and learning modules to enhance your skills and knowledge.
- Excel Training: Targeted training to develop or strengthen your proficiency in Microsoft Excel, tailored to your role's requirements.
- Mental Health First Aid Course: Specialized training to equip you with essential skills for providing initial support to individuals experiencing mental health challenges.
- Our commitment to your development ensures you have the tools and knowledge needed to thrive in this position._

**Need more information?**
1) Click here for the Position Description

3) An eligibility list will be created for future permanent part time and temporary part time vacancies
4) We are unable to accommodate visa sponsorship for applicants requiring a visa for this position
- This is a Category A position. _Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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