Rooms Division Manager

The Cullen Melbourne – Art Series
located in the heart of Prahran is as bold and unique as the art that hangs on its walls by the late, great Adam Cullen. With sweeping views across the Melbourne CBD skyline, The Cullen offers a range of accommodation including suites and penthouses for guests to experience. During your down time, explore the many attractions Melbourne has to offer. Relax at the Royal Botanic Gardens, find inspiration at the National Gallery of Victoria or enjoy one of the many cafes or local markets showcasing stunning regional produce.
Purpose
As the
Rooms Division Manager
, your key role is to ensure the seamless operation of the Front Office and Housekeeping departments, all geared toward achieving exceptional guest satisfaction. Your collaborative partnership with the General Manager will be instrumental in driving revenue growth.
Primary Responsibilities
Champion exceptional customer service standards, ensuring that guests' needs are met promptly and effectively
Provide support and guidance to Department Heads (where applicable) to enhance the effective management of all team members
Cultivate an environment of open communication and operational efficiency among departments to ensure the overall financial success of the property
Maintain a forward-thinking business perspective, actively seeking opportunities to expand and retain owner and guest business within the property
Lead by example by consistently delivering passionate, knowledgeable, and friendly service to both external and internal guests
Address issues and challenges proactively, finding innovative solutions to ensure a seamless guest experience
Coach and mentor team members for their career growth, while leveraging networking and learning opportunities for your own development
Skills and Experience
Experience as a Rooms Division Manager or department head within Front Office or Housekeeping
Strong financial acumen and understanding of revenue management
Ability to adapt to changing circumstances and work well under pressure
Proficiency in conflict resolution and crisis management
You foster a can – do approach with impeccable attention to detail and exceptional time management skills
Flexible availability to accommodate various shifts, including weekends and public holidays as required
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.