Night Manager Hilton Sydney

2 weeks ago

Sydney, New South Wales, Australia Piknic Full time

Hilton Sydney is Sydney's leading lifestyle hotel, designed for experience seekers, located in the heart of the city. Driven by our love of the local scene, Hilton Sydney is home to 579 designer rooms and suites, Sydney's top event venues, an award-winning restaurant Glass Brasserie, and a vibrant lobby with bar and dining options.

This role is offering $70,000 + Superannuation.

Your Opportunity

The Night Manager is responsible for the overall running of the hotel on a day-to-day basis, ensuring all tasks and duties are carried out in accordance with Hilton policy and procedures. This role is to ensure the guest service is of the highest standard, displaying at all times a professional, competent attitude and commitment to exceeding guest expectations. Process all payments in accordance with Accounting procedures and policies. Follow property control audit standards and cash handling procedures (e.g. blind drops) Be vigilant and be alert in making sure security measures in the hotel are maintained at all times. Ensure all guests are attended to promptly and efficiently in the most professional way and without delay. Check that details of regular guests are updated using guest history. Check and pass on all guest mail, messages, and parcels promptly. To liaise closely with Housekeeping on information relating to rooms and lost property. Ensure security procedures are maintained according to policy. Providing services that are above and beyond following Brand Standards for customer satisfaction and retention. Exhibit and deliver exceptional service. Interact positively with hotel guests as well as members of the public, being sure to offer them a professional and proactive service at all times. Handling guest complaints with patience and in the most professional manner, referring to Senior Management if required. Liaises with Reservation & Sales team regarding any changes in arrivals, departures, groups, and VIPs. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Encouraging and building mutual trust, respect, and cooperation among team members. Has thorough knowledge of hotel services and facilities and performs site inspections when and as required. What we ask of you

Hilton is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Benefits Perks, Rewards, Motivations

Discounts on hotel rooms including all properties within the Hilton Worldwide group. Discounts on food & beverage, including our award-winning restaurant Glass Brasserie. Wellbeing & mindfulness programs to ensure you stay healthy in and out of work. Complimentary staff meals.

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 20 per week

**Salary**: $30.00 - $50.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Flexible hours
- Morning shift
- Shift work
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 4-5 star hotel: 1 year (required)

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)

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