Luxury Travel Specialist

6 days ago

Melbourne, Victoria, Australia Jivaro Full time

**Job title: Luxury Travel Specialist **(Travel Specialist Department)

**Location**: Melbourne Head Office (hybrid), or WFH (if outside of Melbourne)

**Reports to**:International Sales Manager

**Permanent**:Full Time

**About the Role**:
Our client was founded in 1962 and has grown into an international travel group with over 55 offices in 30 countries and is all about "Inspiring Experiences." The Travel Specialist will report to the International Sales Manager and will construct and sell bespoke luxury itineraries and tours to travel agents and direct clients, ensuring all guests have an "inspiring experience" and receive exemplary service.

**Key Responsibilities**:

- Follow up all enquiries and quotes with the aim of increasing conversion
- Qualifying, creating, and presenting detailed bespoke itineraries.
- Requesting quotes for company itineraries by liaising with company worldwide offices and 3rd party DMC's
- Manage all aspects of client relationship throughout the course of their enquiry/booking
- Processing bookings via company worldwide offices
- Preparation of airfare quote options (using Wholesale/Retail or Published fares)
- Reconciliation of all files.
- Ensuring accurate Quote, Confirmation and Final Documentation is sent to clients/agents
- A commitment to open communication with on-site DMC's, 3rd party suppliers and direct clients, setting clear and definitive expectations, with an aim of 24-hour turnaround.
- Actively and consistently sell to achieve individual and team sales targets.
- Participation and assistance with business development activities
- Attend appropriate supplier functions and training sessions
- Represent company on familiarisation trips, trade shows, hosted agent familiarisations and functions outside work hours when required.
- Compile detailed report and presentation of any family trips to all staff.
- Commitment and contribution to a positive, motivated, and cohesive team environment.
- Assist in other areas of the business when required.

**Key Requirements**:

- Extensive experience selling specific destination and a passion for the destination
- Travel experience to destination of specialty
- Personal travel experience and knowledge of other key company destinations
- Minimum 3 years' experience in a reservations or consulting role preferably in wholesale travel
- Experience in a fast-paced work environment with high volume workload Computer Skills
- Proficient in Microsoft Office (Word, Excel, Power Point & Outlook)
- Experience in using an in-house travel system (Travel Studio experience would be considered an advantage)
- Experience using a Global Distribution System (GDS) preferably Sabre Skills & Aptitude
- Committed to the highest level of customer service.
- High degree of attention to detail.
- Excellent communications skills - both written & verbal
- Team player and ability to effectively work across all departments (product, marketing, sales, finance.
- Willingness to take on challenges.
- Demonstrated knowledge of sales principles and the ability to close the sale.
- Strong time management skills are essential.
- Ability to work autonomously
- Demonstrated understanding of the requirements of high-end clients
- Up to 2 weeks travel may be required (interstate and overseas) to participate in familiarisation trips.
- Some out of hours work will be required (to attend training, product sessions, events

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