Product Manager

Product Manager – Lounges Experience
We're seeking a Product Manager to design, develop, and lead the strategy and roadmap for the lounges experience product portfolio, ensuring the delivery of exceptional customer experiences. You'll analyse market trends, identify opportunities, and align initiatives with commercial priorities and customer needs. You'll drive innovation, strategic alignment, and customer-focused enhancements.
Overview
Role summary and context taken from the original description, focusing on responsibilities and industry scope within Qantas Lounges.
Responsibilities
Shape the future of our product portfolio by leading strategy, innovation, and customer-focused enhancements.
Drive real commercial impact with responsibility for budgets, supplier negotiations, and revenue-generating opportunities.
Influence at a senior level by advising leaders across the Qantas Group on product, customer experience, and strategic decisions.
Permanent role, based at Mascot Campus.
Qualifications
5–10 years' relevant experience in product management, supplier/partner management or commercial management, with deep expertise in the airline industry.
Tertiary qualifications in Business, Commerce, Marketing or a related field.
Proven product management capability, including strategic thinking, customer-centric design, insights and research, prioritisation, and problem-solving.
Strong commercial acumen with experience in P&L management, forecasting, driver model management, and supplier/partner negotiations.
Skilled in operational management with the ability to influence stakeholders and deliver strategic outcomes within a complex airline environment.
Proficient in frameworks and methodologies including Agile, Human Centred Design, Jobs to be Done, and Business Model Canvas.
Excellent collaboration and communication skills, with the ability to manage projects, stakeholders, and competing priorities effectively.
Highly analytical, detail-oriented, and commercially focused, with a track record of delivering measurable business results.
Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many opportunities across our team, offering personal and professional growth. Development is a priority with on-the-job training, coaching, and formal training opportunities. The organisation supports career progression across different directions.
Benefits
We love to travel: Heavily discounted air travel within Australia and globally for you and your family and friends, plus exclusive deals on accommodation and holidays.
Flexible leave options: Including 18 weeks paid parental leave (plus superannuation on paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
Access to thousands of rewards: Discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment; salary packaging options.
Wellbeing support: Mental health resources, wellbeing app, and tailored nutrition plan.
Equality
Qantas is an equal opportunity employer committed to a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander peoples and individuals from all backgrounds are encouraged to apply. If you require support or access accommodations, please advise at the time of application. Personal information will be kept confidential in compliance with privacy legislation.
Applications close Tuesday 9th September. Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
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